Tom Kuhn on What Top-Performing Salons Do Differently: Benchmarks & Data-Backed Profitability Insights

[325] In 2024, Qnity’s research arm, the Qnity Institute, conducted a study. At the heart of it was one core question: ‘What does a financially successful salon look like?’

In this episode, Tom Kuhn, CEO of Qnity—an organisation offering education and tools for economic empowerment in the beauty industry—shares findings and insights from the subsequent 50-page report, published in June 2025. The ‘2024 Salon P&L Benchmark Study’ set out to paint a clearer picture of the industry, establish reliable benchmarks, and deliver actionable insights that could help improve profitability, and this conversation aims to do the same, equipping salon owners with prompts for reflection or conversation starters about the financial health of their own business going into 2026.

Find out more about Qnity, and the Qnity Institute.

To participate in the 2025 version of the study, click here.

Follow Tom Kuhn on Instagram: @tomhkuhn

Learn more about the Salon Owners Summit: https://www.salonownersummit.com/

Enjoyed the episode? Leave a rating and review on Apple Podcasts!

Click here to subscribe to the PhorestFM email newsletter or here to learn more about Phorest Salon Software.

This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.