Ep 46. Optimized Cr*pness and Customer Service

Just what is optimised crapness? Why should you care? And what has it got to do with customer service? We also introduce our new feature called Tweet of the Week.

We've had a heavy few weeks so we thought today we'd lighten things up a bit and talk about some modern day problems with a hint of - how to deal with callers at your door trying to save you from Armageddon.