Reliability Matters - An Interview with Johns Hopkins’ APL Engineer Wendy Casker

Changing a customer's mindset is often difficult. When a process is working well, we often resist changing the process, even if the change provides a better result. This is the "Good is the Enemy of Great" syndrome. My guest, Wendy Casker of Johns Hopkins Applied Physics Laboratory tells of us how she introduced a "better process" to her space customer.