AI chatbots for HR: Understanding best practices for employee self-service

This episode discusses how AI chatbots can improve the Human Resources (HR) function, allowing employees to access information and complete tasks independently at any time. It explains common applications like onboarding, policy questions, and learning support. However, the text emphasizes that simply implementing these tools is not enough; organizations must carefully train the chatbots with accurate internal knowledge, establish clear limitations on what can be discussed, educate employees on their capabilities and limitations, and understand when human interaction is essential for complex or sensitive issues. Ultimately, successful integration requires a balance between automation and human support to truly enhance the employee experience.