MSMR 013 - Redefining the Drive Thru at Burger King with Stephen Brown
Modern Solutions for Modern Restaurants

MSMR 013 - Redefining the Drive Thru at Burger King with Stephen Brown

2024-11-04
In this episode of 'Morning Sam, Morning Ralph, the podcast for restaurant technology professionals, hosts Chad and Paul talk with Stephen Brown, Head of Operations Excellence at Antares Restaurant Group (aka Burger King New Zealand), about AI integration in their drive-thru service. Known as Patty, this AI system, conceived by AI software company, Hi-Auto, takes orders with a personalized Kiwi accent and has positively impacted staff stress levels, customer service, and order accuracy. Stephen...
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