911 Dispatch - Episode 3

Bloomfield Township Police Chief James Gallagher talks with dispatcher April Verbeke about the role of dispatch for the department, what information callers should provide when they call 911, how weather incidents affect calls and more!

00:00 Introduction

00:11 Meet Dispatcher April Verbeke

01:10 The Dispatch Room

02:55 Text to 911 Explained

04:18 TDD Phones

05:08 The Importance of Dispatchers & Why They Deserve to be Considered First Responders

07:29 Stress Management & Getting Closure for Difficult Calls

08:53 Training Classes for Bloomfield Twp Dispatchers

12:19 Sharing Resources Between Agencies Across Oakland County

14:29 Dealing with an Onslaught of Phone Calls

18:28 What is the Best Way to Speak to a Dispatcher?

21:07 What are the Challenges of the Dispatch Room?

21:59 CAD System

23:30 Never Be Afraid to Call 911

24:22 Mental Health for Dispatchers & First Responders

27:50 The Importance of Dispatchers Recapped

28:44 Welcome to Bloomfield Township Police Department

31:14 Crime Report