Quote-to-Cash and Beyond: CIO Karl Mosgofian’s Playbook for AI Transformation

“You can’t just tell people to use AI and expect magic.” In this Open Garage session with Lanai CEO Lexi Reese, veteran CIO Karl Mosgofian (Gainsight, Harmonic) unpacks why AI transformation is really about trust, process, and people—not tech—and how the often-misunderstood CIO role is now at the center of it all.