The One with the WalkMe State and Local Strategist

Megan Gallagher, Head of State and Local Government at WalkMe joins the show to discuss how the emphasis on CX at the Federal level has influenced State and Local governments to become more intentional about experience. We also talk about the importance of change management during the implementation process to support adoption, why data must be a tool that is used in that process, and why governments should be focusing internally on their employees to create better CX for their constituents.