Ep 129: Transforming the Digital Customer Experience feat. Jay Dettling
The Sourcing Hero

Ep 129: Transforming the Digital Customer Experience feat. Jay Dettling

2023-08-23
All companies (and procurement organizations for that matter) have a customer experience. Investing in frictionless processes, digital technologies, and value delivery is critical - but before any of that happens, it is essential to get to know the customer better, to understand what they want and what they need. In this episode of The Sourcing Hero podcast, Host Kelly Barner welcomes Jay Dettling. Jay is the CEO of Hero Digital, a customer experience company. His background is in building and growing companies...
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