The What Sold Podcast - Episode 74 - Navigating Tough Selling Situations and Mourning Jewelry (It’s not a time of day thing)

In this episode of the What Sold Podcast, hosts Brandon and Matt navigate a tough week, discussing topics ranging from personal health to challenges shipping items. As the conversation turns toward their primary focus—buying and selling—they delve into the complexities and frustrations of eBay customer service, especially for high-volume sellers. They discuss strategies for dealing with difficult customers, shipping issues, and eBay's punitive measures for sellers. Despite these challenges, Matt shares recent successful sales, including antique mourning jewelry, collectible pocket knives, and semi-precious gemstones, illustrating the varied and intriguing world of eBay reselling.

 

00:00 Introduction and Slow Start

 

01:06 Ash Wednesday and Lent

 

01:31 Medical Procedure and Recovery

 

02:40 Nicknames and Wrestling

 

04:51 Customer Service Challenges

 

06:03 Handling Difficult Customers

 

13:28 Shipping Issues and eBay Policies

 

21:47 Shipping Challenges on eBay

 

21:59 Handling Combined Orders and Discounts

 

23:07 Issues with eBay's Automated System

 

25:13 Customer Communication and Shipping Delays

 

26:43 eBay's Focus on Part-Time Sellers

 

28:27 eBay's Punitive Measures for Sellers

 

32:11 The Need for Better Customer Support

 

35:41 What Sold This Week

 

36:07 Antique Pocket Knives and Mourning Jewelry

 

41:48 Selling Semi-Precious Gemstones

 

44:05 Conclusion and Final Thoughts

 

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What Sold Podcast:

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