Jon reignites his old school SuccessConnect podcast troublemaker series with SuccessFactors community leader and partner Chris Paine. Chris wrote a post prior to SuccessConnect about his predictions and expectations - did the show deliver? What did he learn as of the end of day one? The guys also get into the AI topic, reviewing how SAP can succeed in AI, what customers think, and how AI might impact implementation services in good and bad ways. *** Audio note: the main recording ran into an issue, so this final is a splice between two recordings. I've leveled over the volume but you may notice the splice - the result isn't perfect but I hope it's pretty listenable.***
Chris' pre-event blog post: https://www.wombling.com/hr/successconnect-2023-expectations/
Chris' post-event blog post: https://www.wombling.com/hr/successconnect-2023-expectations-met-and-exceeded/
Jon's 1st show post on gen AI and more: https://diginomica.com/successconnect-23-under-hood-saps-generative-ai-news-and-beyond
Why is digital transformation falling short? With Eric Kimberling
The highs (and lows) of CX in 2021 - with Liz Miller and Nicole France
Behind the 2022 un-predictions - how the techno-sausage is made! With Brian Sommer and Jon Reed
Crossing the enterprise buyer chasm - A live chat with Gartner‘s Hank Barnes
Customer success debunked and rebooted - a live talk about the role of service providers and SIs - with Josh Greenbaum and Bonnie Duncan Tinder
Getting hybrid (and virtual) events right - with hybrid event pioneer Paul Richards
Death to all silos - debating the customer-first enterprise, with Hyoun Park and Josh Greenbaum
The do's and dont's of transformation, and the danger of SI value erosion - with John Belden of UpperEdge
Brent Leary - Talking impact of data privacy, the art of enterprise video, and more
Beware of Legacy SaaS - a concept worth the debate
Bonnie Tinder on the gap between project success and mediocrity
CRM buzzword destruction and deconstruction - with Thomas Wieberneit
Is legacy SaaS a thing? Debating the SaaS 1.0 to 2.0 model and why it matters to customers
Getting customer data right, and other CX blogs/rants/beefs, with Nicole France and Liz Miller
Getting off of Legacy Mountain - obstacles to enterprise tranformation, with Maureen Blandford
The problem of extreme heterogeneity in the enterprise - with Josh Greenbaum
Breaking news - Quadrants and Waves are challenged by upstart vendor evaluator
Avoiding the SaaS lock-in blues - discussing cloud project results with Adam Mansfield of UpperEdge
The great cloud ERP benefits debate - what did we miss?
Deconstructing cloud ERP benefits, project meltdowns and more
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