210: Care For Customers In Crises with Chris Dane

Chris Dane, President of Hickory Global Partners, an industry-leading global alliance for corporate travel organizations and corporate travel departments. 

We discuss invaluable insights into navigating the intricacies of travel operations. From crafting robust crisis management frameworks to redefining the role of travel advisors in the digital age, a compelling exploration of the evolution of the travel industry and strategies for success in a constantly evolving landscape.

 

(0:35) Chris’s journey into corporate travel

(3:57) Care Framework for worst-case travel scenarios

(8:59) Four areas of the Crisis Management Framework

(10:42) Future of corporate travel industry

(16:32) The most exciting stuff that Chris is working on

(20:05) Parting Thoughts

 

Links and Resources

• Chris’s LinkedIn
• Hickory Global Partners
• Management Blueprint Podcast on Youtube https://bit.ly/MBPodcastPlaylistYT 
• Steve Preda’s books on Amazon https://www.amazon.com/stores/author/B08XPTF4ST/allbooks 
• Explore Steve Preda Business Growth tech Stevepreda.com/
• Follow video shorts of current and past episodes on LinkedIn https://www.linkedin.com/company/stevepreda-com/