How does your business remove pain for customers?

Amazon is obsessive about removing pain and friction for its customers. By focusing on this Amazon is able to consistently grow its revenue and expand its reach in the market. How does your business remove pain for customers?

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Link used in today's vlog:

http://fortune.com/2017/02/02/this-is-what-amazons-jeff-bezos-understands-and-walmart-doesnt/

"music by Joakim Karud https://soundcloud.com/joakimkarud"