Business Transformation ＞ Core Conversion - Kristiane Koontz of Zions Bancorporation

In this episode of the Operate Podcast, we explore the complex and crucial topic of technology transformation within the banking sector, with Kristiane Koontz, EVP and Director of Treasury Services and Payments at Zions Bancorporation. We dive into the significance of replacing legacy banking systems, a daunting project that Kristiane and her team successfully completed over a decade-long journey. Kristiane sheds light on the challenges of a complete business transformation and how much bigger it is than a "core conversion." She explains how Zions maintained operational continuity while integrating new technologies, and restructured organizational processes and data governance systems. Zions' commitment to this massive overhaul shows their goal of staying competitive and efficient in a rapidly evolving banking industry.

We also discuss the broader implications for U.S. community banks and the role of technology partners in driving innovation. Kristiane elaborates on how Zions' transformation efforts have positioned them uniquely and competitively within the market, enabling faster product development cycles, enhanced customer experiences, and improved data utilization for fraud prevention and personalization.

Additionally, Kristiane shares her perspective on the future of banking, particularly the importance of easier technology access for community banks and strategic vendor partnerships. She emphasizes that continued innovation and adaptability are vital for community banks to thrive amidst industry consolidation and change. Kristiane generously shares her insights on leading a transformative project and also offers advice to those entering the profession today, highlighting the significance of continuous learning and understanding the core business of banking.

Thank you to show sponsor, BankTech Ventures.

Chapter Markers

00:00 Preview

01:15 Intro

01:32 Sponsor

02:08 Guest Introduction: Kristiane Koontz

03:26 Challenges of Legacy Banking Technology

05:31 The Complexity of Core Transformation

08:26 Global Perspectives and U.S. Core Providers

12:26 Zions Bank's Core Transformation Journey

22:53  Real-Time System Benefits and ROI

25:59 Team Morale and Future Innovations

29:02 Leveraging Broader Banking Transformation

29:54 Investing in Treasury and Payments

30:36 Customer-Centric Transformation

33:35 Strategic Partnerships and Vendor Management

39:52 Unified Customer Experiences

42:17 Digital Transformation Challenges

47:32 Leadership Insights

51:56 Personal Rituals

54:30 Advice for Future Bankers

56:20 Outro