124: From The Vault: Does Your Case Acceptance Suck? If So, Give This a Listen!

2025-12-20

This is a replay of one of our most downloaded episodes. If you’re newer here, this one’s a must-listen. In this episode, we dive deep into the world of patient care and treatment coordination with Michelle, a seasoned expert in helping patients navigate complex dental decisions. Michelle shares her unique approach to building trust with patients, guiding them through treatment options, and finding creative financing solutions that ensure they receive the care they need. From discussing cre...

This is a replay of one of our most downloaded episodes. If you’re newer here, this one’s a must-listen.

In this episode, we dive deep into the world of patient care and treatment coordination with Michelle, a seasoned expert in helping patients navigate complex dental decisions. Michelle shares her unique approach to building trust with patients, guiding them through treatment options, and finding creative financing solutions that ensure they receive the care they need.

From discussing credit scores and financing plans like Cherry and Compassionate Finance to managing expectations and closing larger treatment cases, Michelle's insights are invaluable for treatment coordinators and dental professionals alike. Tune in to learn how she uses empathetic listening, clear communication, and a natural ability to connect with patients to drive successful case acceptance.

Whether you're a new treatment coordinator looking for guidance or a seasoned professional seeking fresh ideas, this episode is packed with actionable tips you can implement right away.

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