“TRUST ME, I’M YOUR BUILDING SUPER” - 25 Ways to Earn or Burn Trust with your Customers

Happy Wednesday! - Congratulations, you've made it mid-week!

This past couple days, I've sat in on several interviews for open RM positions in various buildings. Mainly, I observed the questions and the candidates' responses, and had the chance to learn which qualities Property Managers (PM) or Board members are looking for in their candidates.

While there's a large list of qualities that managers generally value in a Building Super, such as technical knowledge and skill, the one thing that I've sensed that they were trying to look for was whether he or she could be TRUSTED. 

Every job interview was really an investigation into whether the candidate is honest and whether he or she can be trusted. Without a “yes,” this candidate would most likely not make the next round interviews, or be flat out rejected, whether or not they had the rest of the package.   

Moreover, TRUST is the main bond between a Building Super and Property Manager (or Board). Without it, the job and/or relationship will not last. 

It's important to remember that TRUST bonds are shaky and they can be broken even when all intentions are honest and good. Miscommunication, misunderstanding, mishaps, etc. can unnecessarily create crises in TRUST. 

This episode looks at the common pitfalls that a Super (live-in and part-time) faces when it comes to building up and maintaining TRUST. It looks at the many ordinary tasks that Building Supers do that can expose you to the potential risk of your honesty being questioned, such as entering an apartment unsupervised, even with the most innocent of intentions.  

We also discuss ways to prevent TRUST from degrading and how to restore it when it's down. 

Sit back, grab your favorite mid-week drink and enjoy this podcast. Cheers to a great rest-of-the-week!