Episode 105 | When AI, VoIP, and Vendors Meet HIPAA, HR, and Reality (Q4 Buzzwords, part 2)

AI is everywhere - your phone system, your vendors, your practice management stack, even your hiring process. But when the buzzwords collide with HIPAA, HR, and real-world operations in a dental or healthcare practice? That’s where things get messy.

 

In Part 2 of our Q4 Compliance Buzzword Extravaganza, Amy and Kara break down what’s actually happening behind the scenes with AI tools, VoIP systems, transcription services, call analytics, and the vendors who swear they’re “HIPAA compliant” (they’re not). We walk through what’s real, what’s hype, what’s dangerous, and what practice leaders must start doing now to protect PHI, their teams, and their credibility. This episode covers:

• How AI has been around for decades - and why today’s usage poses new risks

• Why “HIPAA compliant” is marketing language, not a legal designation

• Red flags in vendor contracts, BAAs, phone systems, and third-party integrations

• The zero-trust model: why HIPAA starts with “prove it”

• AI bias, hiring tools, and call-analysis systems that create HR and discrimination problems

• The growing legal issues with VoIP systems, recordings, and AI-powered call routing • SOC 2 certification, offshore access, and how to vet vendors without being a tech expert

• When to use AI safely in your practice - and when to run the other way If you’ve wondered how AI tools pull data, why your phone system might expose PHI, or whether your vendors are actually secure - or just saying the right words - this conversation will save you a world of hurt.

 

Grab a coffee, take a breath, and join us as we break down what “responsible innovation” actually looks like in a practice trying to stay compliant AF.

 

*Disclaimer: This isn’t legal advice. We are not your lawyers. The content in this podcast and any associated clips is for informational purposes only and does not constitute legal, financial, medical, tax, or regulatory advice. Clinical HR LLC and Copper Penny Consulting LLC are not law firms, and listening to this podcast does not create a client relationship. Always consult a qualified professional advisor for guidance specific to your situation.*

 

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The Compliant AF Podcast is the brainchild of Clinical HR LLC and Copper Penny Consulting LLC. Hosted by Kara D. Kelley, SPHR, SHRM-SCP (Fractional HR Business Partner for dental and healthcare practices) and Amy Wood (cybersecurity and HIPAA compliance expert), the show helps dental leaders and healthcare executives turn compliance into a true competitive advantage. We break down HR, OSHA, HIPAA, cybersecurity, and practice operations in plain language - with real-world examples, practical frameworks, and just enough snark to keep it interesting.