A patient’s health care experience at a hospital is considered one indicator of quality of care. Since 2008, those experiences have been captured and publicly reported at a national level via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. However, it hasn’t been reviewed since its creation more than a decade ago. We were hearing anecdotally that response rates were falling and some of the questions weren’t as relevant as they used to be. So we joined with several other major hospital organizations to investigate. On the episode, Chip and Dr. Claudia Salzberg, FAH’s VP of Quality, discuss our just released study examining the HCAHPS survey from the perspective of Patient Experience Leaders.
Examining the Health Care Supply Chain with John Pritchard
New Reality: Keeping Hospitals in Communities after COVID-19 with Professor J.B. Silvers
The New Doctors Joining the Front Lines of COVID-19 with Dr. Alison Whelan
Restarting the Health Care System Amid COVID-19 with Dr. Frank Opelka
Life on the Front Lines of COVID-19 with ER Dr. James Phillips
Dr. Jon Perlin Discusses the Impact of Coronavirus on Hospitals
Getting back to Life: The Growing Demand for Post-Acute Care with Al Dobson
Improving Care, Saving Lives with Artificial Intelligence with Dr. Jim Jirjis
Establishing a Culture of Quality Care with David Dill
Rescuing Rural Health Care with Alan Morgan
Improving the HCAHPS Survey and Demonstrating its Value with Bill McInturff
Disrupting the Drug Market with Martin VanTrieste
Shantanu Agrawal Discusses How the National Quality Forum Impacts Health Care
The Right Dose of Rehabilitation with Dr. Richard Senelick
Celebrating Sister Carol Keehan – A Career in Health Care Based in Faith
The Importance of Health Care Interoperability with Ed Cantwell
Going Beyond the Four Hospital Walls – HCA Healthcare’s Sam Hazen Discusses Future of Patient Care
Training a New Generation of America’s Doctors – How HCA Healthcare is Changing the Graduate Medical Education Landscape
David Vandewater Discusses How Partnerships are Improving Health Care for Americans
Create your
podcast in
minutes
It is Free
Jim & Bill (It‘s Another Day)
HauntingLive
Pharmacy Podcast Network
The Tucker Carlson Show
The Ben Shapiro Show