In this episode of The Orange County Power Players Podcast, host Danny Flores welcomes Chris Hood, a distinguished leader in customer experience and digital strategy. With an impressive career spanning contributions to over 500 companies and $26 billion in growth, Chris has worked with iconic brands such as Universal, Reebok, NBC, and Domino's, earning him recognition as one of the top 30 customer experience gurus by Global Gurus in 2024.
Chris shares his journey from working at Google to launching ventures in AI, gaming, and education. He provides actionable insights into staying competitive in crowded markets, harnessing customer-centric problem-solving, and building businesses that adapt to disruption. Chris also introduces his latest book, Infallible: The Artificial Intelligence Ideology Reshaping Consumer Behavior, exploring the intersection of AI and customer success.
Listen in to discover:
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