REPOD S4E8 - Expansion & Hospitality: Mark Flint, CEO of The Escape Game, USA

In Season 4, Episode 8 of REPOD, we return home to the United States for a chat with Mark Flint, CEO of The Escape Game (TEG). With over 26 locations in 14 states, TEG is positioned to offer a shared American experience. Many of their locations have the same games as locations in other cities, all with consistently high quality rooms, accessible venues in high-profile shopping centers, beautifully decorated sets, and friendly customer service.

 

Mark operates his company with a businessman's brain and an escape room enthusiast's heart. The emphasis on hospitality lies at the heart of The Escape Game experience. Their mission statement is Every Single Guest, and Mark shares insights on how he incorporates their mission into every location and experience.

 

With their commitment to warm and welcoming customer service, well-maintained, clean lobbies and games, and an eye towards rapid expansion, The Escape Game reflects American values. Mark emphasized their in-house leadership training program, and in chatting with him, it was clear that his strong vision and leadership is reflected through his company.

 

Show Notes

 

Episode Sponsors

Thank you to our sponsors: 

• Morty - A free app for discovering, planning, tracking, and reviewing your escape rooms and other immersive social outings.
• Escape Tales - Escape Tales is an acclaimed series of tabletop escape room games— each featuring a unique blend of mind-bending puzzles masterfully woven into thought-provoking, robust narratives. Use code “roomescapeartist” for 25% off all Escape Tales products and Books of Rituals on Board & Dice.

• Buzzshot - ‘Customer Satisfaction Software’ for your escape room business. Streamline your marketing and grow your escape room business with pre- and post-game features including robust waiver management, branded team photos, and integrated review management. Use code REPOD2022 in the dropdown list when booking a demo for 20% off your first three months.

Reality Escape Convention - RECON

Our escape room and immersive gaming convention, will be an incredible event for creators and consumers of the games we love. We hope to see you in Boston. Learn More about RECON.

Production Credits

Hosted by David Spira & Peih-Gee Law

Produced by Lisa Spira

Edited by Steve Ewing of Stand Inside Media

Music by Ryan Elder

Logo by Janine Pracht