Why the ”Why” Is So Important

In this episode of The CAN Report, Captain Chad Criss from Austell (GA) Fire and Emergency Services opens up to host Mike Goldstein about how faith, family, and a deeply rooted desire to serve drive his firefighting career. He details how his late grandfather's community impact and a background in competitive sports shaped his dedicated, team-oriented approach to emergency response. He stresses the critical value of comprehensive EMS training—which makes up roughly 90% of department calls—and the need for leaders to invest patiently in underperforming recruits rather than passing them off to slower stations.