The language of influence and how to use it with Barry Oulton

Barry explains the concept of Neuro-Linguistic Programming and how becoming aware of your language can impact your communication, positively affect your relationships with patients and increase your profits.

What you’ll hear:

• An introduction to how language can influence the subconscious mind
• Easy ways to turn negative statements into positive ones
• The importance of being aware of how you use the word ‘but’

Who should listen:

• Dentists & hygienists wanting to improve their communication with patients
• Team leaders looking to improve internal communication
• Front desk teams who are often a patient’s first point of contact