PODCAST: Make Customer Breakdowns into Breakthroughs - How to Embrace Service Shortcomings
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

PODCAST: Make Customer Breakdowns into Breakthroughs - How to Embrace Service Shortcomings

2022-09-15
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Customer service breakdowns are opportunities for learning.  Dr. Michelli provides insights on how to capture service lapses and turn them into service breakthroughs. 

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