S4 Ep.2 Knowledge management and the customer experience
Tech Talks in 20

S4 Ep.2 Knowledge management and the customer experience

2023-07-21
Research finds that customers want a fast, first-interaction most when contacting an organization for a service or support issue. And customer experience leaders say one of their agents’ biggest frustrations is a lack of data to quickly resolve customers’ queries in the moment. Knowledge management can help with both.    When organizations use knowledge management as a single source of truth across channels, valuable information is always available — for issue speedy issue resoluti...
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