Ep. 113 - Lise D’Andrea, President, CEO & Founder, CXE

“If the employee experience is positive, it’s going to drive optimal and exceptional customer experiences.”

While there’s still a lot of uncertainty around when airports might start truly recovering from the COVID-19 pandemic that has devastated it since March, there are some positive signs in terms of hiring. A survey of its clients conducted by CXE earlier this year indicated that nearly two-thirds were starting or planning to start bringing back substantial portions of its pre-pandemic work force. Many of those companies also have started spending more time focusing on improving the employee experience, with plans to communicate regularly, train aggressively and regularly recognize and show them appreciation for their work. These strategies, in both the short- and long-term, could help improve the overall travel experience for passengers.

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