OA 314: Ariana Tobin of ProPublica – The call center industry from an investigative journalist’s perspective

Outsourcing podcast

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ProPublica

In this episode, Derek Gallimore talks with Ariana Tobin of ProPublica, an independent news outlet that focuses heavily on investigative journalism. As an engagement reporter and editor, Ariana has focused on technology and problematic labor practices and has been working on community-sourced investigations.

ProPublica has published Ariana's article which sheds light on the labor practices of a US-based BPO office. Derek and Ariana will discuss this, along with the concerns on labor utilization and practices in the gig economy and the ways they can run a business.

 

References:

Ariana Tobin

ProPublica

Book: Gigged: The End of the Job and the Future of Work by Sarah Kessler

News: US BPO exposed for unethical staff treatment

Article: Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

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About Outsource Accelerator

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach means that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

 

About Derek Gallimore

Derek’s blend of extensive international business and travel experience means that outsourcing came relatively naturally to him. Derek has been in business for over 20 years, outsourcing for over seven years, and has lived in Manila, Philippines – the world’s outsourcing capital – for over five years.

Outsourcing is one of the biggest game-changing opportunities presenting both business, and the world today! Derek is passionate about spreading this message and encourages as many people to properly investigate the possibilities.

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