In spite of how many words are written and how much verbiage fills the air, communicating accurately and clearly is one of our biggest needs today. At times It's tough to say what you really mean. That fact was illustrated by some of the comments an insurance adjuster collected from his accident reports. For example, one person wrote, "The guy was all over the road. I had to swerve a number of times in order to hit him." Another letter, one addressed to a government official, read, "I am sending you my marriage certificate and six children."