Ep. 7 - Paul Brown, Senior Director of Airport Brands and Concepts, SSP America

Paul Brown, senior director of brands and concepts at SSP America, has worked with large operators, directed a large concession program and a small airport. As a consultant, he helped small businesses and large brands get into airports. He believes focusing on the improving customer experience will, in general, lead to larger spends. But he also believes many underrepresented populations still need assistance in being able to compete for space in airports.