In this episode of The Dental Lighthouse Podcast, we’re unpacking a question that every dental practice should be asking: Do you have a human resource process? After facilitating a recent hot seat with a group of dentists, one common challenge stood out — most practices struggle with managing team members, especially when it comes to handling underperformers, or “C players.” Jason breaks down his simple but effective nine-step HR process, designed to help you clearly define roles, evaluate core values, and create a structure for hiring and retaining the right people. Whether you're trying to solve staffing headaches or build a team of A and B players, this episode offers a clear roadmap and a free downloadable resource available on our website at www.thedentallighthouse.com to help guide your own HR process!