20: Beyond the Metrics: Building Customer-Centric Supply Chains with Elsy Ocejo

This week, we welcome Elsy Ocejo, Vice President of Supply Chain at ILLES Foods. Elsy discusses her current role overseeing end-to-end supply chain processes and the unique challenges and opportunities she faces in a family-owned business. She highlights the importance of innovation, internal partnerships, and customer-centric strategies in supply chain management. Elsy discusses the importance of leveraging technology in supply chain operations, emphasizing the need for good data and the role of AI. She shares insights from her experience in global trade compliance, highlighting the necessity of being globally aware.

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