Fixing the Policy Problem in Care with Shared Knowledge and Expert Collaboration with Tim Dallinger and Tina Welford

🎯 Episode Overview:
Policies. Procedures. Compliance. Three words that strike fear or at least frustration into the hearts of care providers everywhere. But what if policy management didn’t have to be so confusing, costly, or isolating?

In this episode of Care Intelligence, we uncover why policies are such a persistent pain point in social care and how two leading experts are working to change that.

Joining host Ruth Kyle are Tim Dallinger and Tina Welford, two of the most respected figures in the sector, who are helping to build OpenDoc, a new, collaborative platform designed to make expert-driven compliance simple, affordable, and accessible for every provider.

Together, they explore how OpenDoc is transforming governance from a burden into a shared opportunity for excellence, bringing expert insight, real-world experience, and up-to-date compliance guidance into one living library of best practice.

🧩 In This Episode:
1. The Policy Pain:
Why policies matter and why so many providers struggle to get them right. We unpack the hidden costs, the time drain, and the compliance risks that come with managing policies in isolation.

2. The Expertise Gap:
Off-the-shelf policy packs aren’t enough. Tim and Tina reveal how real-world expertise makes the difference between paperwork that ticks boxes and policies that truly drive quality care.

3. Introducing OpenDoc:
Discover how OpenDoc brings together leading experts to co-create and continuously update a shared library of care policies, saving providers time, money, and stress.

4. The Human Impact:
From restoring confidence to freeing managers’ time for people, not paperwork, hear how expert collaboration is reshaping what quality and governance can feel like in practice.

5. Collaboration in Action:
Why OpenDoc represents a new kind of leadership in care, one built on shared intelligence, not isolation.

👥 Meet the Guests:
Tim Dallinger – With over 35 years in social care, Tim has held roles from frontline worker to Responsible Individual. As a leading trainer and consultant, he helps providers navigate compliance and deliver truly exceptional care.

Follow Tim on LinkedIn: https://www.linkedin.com/in/timdallinger/ 

Tina Welford – With more than 45 years of experience, including time as a CQC inspector, Tina leads ECLM, supporting providers to strengthen governance, leadership, and quality across their organisations.

Follow Tina on LinkedIn: https://www.linkedin.com/in/eclmtinawelford/ 

Compliance shouldn’t be a guessing game, and with OpenDoc, it doesn’t have to be.

👉 Visit health-connect.com/policy to sign up, explore expert-built policies, or contribute your own expertise to the community.

🎧 Tune In:
Listen now on Spotify, Apple Podcasts, or wherever you get your podcasts, and join the movement to fix the policy problem in care.