162. Time sinks in technical writing

This episode explores common time sinks in technical writing and practical solutions to streamline documentation workflows, with a focus on automation and AI tools.

Key topics covered

Common time sinks identified:

• Chasing reviewers and SMEs for feedback

• Constantly shifting priorities and expectations

• Version control and format conversions (especially markdown/Word)

• Unproductive meetings

• Documenting features too early (before testing is complete)

• Tracking requests and managing follow-ups

• Time zone coordination challenges

• Working with poor or incomplete requirements

Solutions and strategies:

1. Content operations approach - Strategic framework examining people, processes, and technology in content production

2. Four solution categories:

   • Remove bottlenecks from processes

   • Reduce friction for collaborators

   • Delegate and spread workload

   • Automate repetitive manual tasks

3. AI and Intelligent Agents - Moving beyond traditional automation to tools that can adapt and make decisions

4. Implementation tips:

   • Focus on high-impact, repetitive tasks first

   • Track metrics to measure real-world impact

   • Use phased rollout approach

   • Maintain human oversight and accountability

   • Remember: augment, don't replace

Upcoming events

• TCUK Conference (Nov 24-25) - Presentation on automation in technical writing

• New course launch: "Managing and Mastering Documentation Projects with AI" (pilot: Nov 3-4)

About Cherryleaf

Cherryleaf is a technical writing services and training company. 

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