#32: The Client Isn’t Always Right — Why We Fired a “Good” Account

Just because a client is “nice” doesn’t mean they’re a good fit. In this solo episode, Stephanie walks through the decision to let go of a long-standing commercial account that had become more trouble than it was worth — and breaks down the true cost of keeping bad fits on your roster.

 

From communication chaos to scope creep to straight-up budget misalignment, this is a crash course in understanding opportunity cost in your cleaning business. If you’ve been afraid to fire a client or set stronger boundaries, this episode will give you the push (and proof) you need.

 

Key Takeaways:

• What “opportunity cost” really means for your cleaning business
• The invisible costs of hanging onto the wrong clients
• How to know when it’s time to drop an account
• Why nice people can still be bad clients
• How to weigh short-term discomfort against long-term growth
• The difference between an ideal client and a tolerable one

Mentioned in this Episode:

• ZenMaid Software
• Serene Clean
• Try ZenMaid free for 14 days