How to deal with a difficult client

2023-09-03

A few clients have brought this up in coaching calls, they’ve asked “Sian, how do I deal with a difficult client?” For business owners and particularly when you have a small team, a difficult client can really rock the boat. It’s not cut and dry, you can’t run around resigning PITA clients (that’s a pain in the a**) because they possibly bring in a good chunk of revenue. On the flip side, they could be hurting your team and creating a horrid working environment. How you handle the situation reflects on your leadership. Le...

A few clients have brought this up in coaching calls, they’ve asked “Sian, how do I deal with a difficult client?”

For business owners and particularly when you have a small team, a difficult client can really rock the boat. It’s not cut and dry, you can’t run around resigning PITA clients (that’s a pain in the a**) because they possibly bring in a good chunk of revenue. On the flip side, they could be hurting your team and creating a horrid working environment. How you handle the situation reflects on your leadership.

Let’s dive into three ways that you can handle a difficult client and explore when it really is time to let them go.

And a special thanks to our episode sponsor, Practice. Everything you need to smoothly run a client-based business all in one place! Head over to Practice.Do for a look around.

For the full episode transcript, please head over to the show notes.

For the ‘client analysis matrix’ template and client retention strategy click here.

Stephen Covey's “7 Habits of Highly Effective People”

Credit for the ‘six human needs’ is to Tony Robbins, more on the TR blog.

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