002 – Julie Yoo (CPO, Kyruus) on designing a better process for scheduling patients with healthcare providers

Julie Yoo is the co-founder of Kyruus, a medical technology company that is the developer of ProviderMatch. One of the most frustrating things about the healthcare system is the tendency for patients to be sent to the wrong type of doctor for their health issue. The industry term for this problem is patient access paradox.

ProviderMatch is software that directs patients to the proper medical specialist for their specific needs.

During today’s episode, Julie and I discuss the components that make ProviderMatch an effective tool. Some of the topics we touch on are:

• How ProviderMatch has changed the customer service side of healthcare.
• How ProviderMatch helps combat physician burnout.
• The 3 major user bases served by the application.
• The 3 types of tests Kyruus uses to test new and upgraded product features.
• The 3 levels of analytics that Kyruus uses to measure RIO and value.

Resources and Links:

• Kyruus
• Kyruus on Facebook
• Kyruus on LinkedIn
• Kyruus on Twitter
• Julie Yoo on Twitter
• Julie Yoo on LinkedIn

Thank you for joining us for today’s episode of Experiencing Data. Keep coming back for more episodes with great conversations about the world through the lens of analytics and design.