L. Anderson, K. Cohen, D. Paulson, M. Springer - State of the Cleaning and Restoration Industry

Leslie Anderson, is a IICRC Chairperson and a highly respected learning, and development professional She has been driving positive outcomes in the restoration industry for over 25 years. Her journey with Paul Davis Restoration, Inc. began in 2010, where she coached franchises to achieve profitability, capitalize on new revenue streams, and effectively manage their operations. In 2016, she transitioned to training and played a pivotal role in conceptualizing and implementing Learning and Development (L&D) programs and eLearning systems.

Kristy Cohen is the Chief Executive Officer of the Restoration Industry Association (RIA), the leading international network of restoration professionals dedicated to advocating for, educating, and elevating the restoration industry. With more than 20 years of nonprofit management experience, Kristy brings deep expertise in strategic planning, financial management, consensus building, advocacy, certification, and standards development. As CEO, Kristy partners with volunteer leaders to advance the RIA’s mission and ensure restorers have a unified voice.

Darrell Paulson is an Honorary Board Member and Shareholder Group Spokesperson. He is a past IICRC Chairman and retired CEO of Advanced Restoration Specialists, Inc. Mr. Paulson has been an integral part of the IICRC since 1983 as a member of the BOD, Shareholder and Committee Chair. Mr. Paulson is also a well known industry veteran, speaker at conventions and association volunteer.

Mark Springer is RIA Restoration Advocate Carrier Relations a highly regarded and experienced President/CEO. Mark has a demonstrated ability to drive market-leading performance, dynamic growth, and profitability. He grew his company from 1 to 7 profitable locations through several acquisitions and greenfield growth. He led the acquisition of the company by private equity in 2020, positioning it as the platform company for FLEET Response, which surged from $20mm to over $150mm in less than 18 months.