Developing Emotional Intelligence as a Servant Leader
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Developing Emotional Intelligence as a Servant Leader

2025-08-07
In this episode, Dr. Joseph Michelli delves into the transformative power of emotional intelligence (EI) in leadership. He outlines how cultivating EI—through self-awareness, empathy, and emotional regulation—enables leaders to foster meaningful relationships, build trust, and effectively navigate challenges. Leaders are encouraged to reflect on their emotional triggers, actively listen to their teams, and adapt their responses to support their team's needs. This focus on EI enhances interpersonal relationships and drives tea...
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