We have never done an episode this impactful that wasn't a part of our regular cadence.
It was too impactful to hold for a regular release date.
Do I have your interest yet!!???!!!- You need to listen to this podcast.
Here is the solution Walter raved about in the podcast: https://www.servistarconsulting.com/our-solutions/member-experience-builder
Credit Union Member Experience Program
Today's consumers have more options than ever for financial services. That means attrition potential is high for organizations that only invest in transactional assistance. To remain competitive, improving the credit union member experience is essential.
ServiStar Consulting can help. Our credit union member experience program provides your team with the skills, resources and processes to transform their cultures and develop exceptional teams.
Member Experience Builder Features
As part of our full-featured member services training for credit unions, our teams provide comprehensive tools to:
- Develop service standards. Better experiences start with robust processes for defining and delivering them. We'll show you how.
- Grow leadership, coaching and training skills. Modern workforces are more diverse than ever. ServiStar Consulting provides the people management knowledge your supervisors need for effective leadership.
- Create engaged teams with superior sales and service skills. An engaged workforce is more productive, which can lead to a healthier bottom line. We provide sales and services training for internal and external stakeholders, plus internal surveys to gauge sentiment and spur engagement.
When you partner with ServiStar Consulting for credit union member services training, you'll also have access to our on-demand learning library and ongoing support.
Our Process
ServiStar Consulting uses a proven four-phase approach to improve credit union member experiences:
- Phase One — planning. Our scalable and customizable services begin with in-depth strategy planning with our executive and implementation teams.
- Phase Two — leadership training. During this phase, we provide supervisory staff with the foundations for becoming sales stars and coaching others for higher performance.
- Phase Three — employee training. Our skill-building workshops help grow your staff's confidence in identifying members' needs and recommending the best solutions to meet them.
- Phase Four — leadership and coaching development. This final phase builds on the skills introduced in phase two to further develop effective and successful people-management expertise.
Why Your Credit Union Needs the Member Experience Builder
ServiStar Consulting is a complete solution for better member experiences, founded and owned by credit union professionals and designed specifically for these organizations' unique needs. Our services help:
- Increase credit union income. Needs-based selling and high-performing teams position credit unions to thrive. Members who use more of your products and services naturally create higher revenues.
- Improve credit union culture. Positive organizational cultures and internal service nurture pride, accountability and efficiency. Better workplace values also help your credit union attract better talent.
- Increase credit union member engagement. Providing exceptional member experiences builds trust and loyalty. These feelings translate to less member attrition potential.
- Improve employee retention. Boosted workforce engagement and compelling rewards programs help credit unions keep their most qualified and highest-performing team members. Reduced turnover translates directly into savings on recruiting and hiring costs.
Contact ServiStar Consulting for Your Custom Solution
Our customized solutions deliver lasting change for improved credit union member experiences, higher revenue and more engaged and skilled teams. We draw on decades of firsthand credit union experience to tailor programs for your organization's unique challenges and opportunities.
Take the next step and schedule a call with an expert or submit our digital contact form.
