Cleaning Can’t Be Systemized—But The Client Experience Can

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1. Introduction to the Cleaning Business 2:35

 

• The cleaning business was started with the intention of learning and improving the process.

• The focus is on creating a purposeful and systematic approach to cleaning.

 

2. Importance of Values in Hiring 19:51

 

• Hire based on values that align with the company culture:

  • S: Serve - Look for individuals who have a desire to help others.

  • T: Teamwork - Seek candidates who are willing to support their teammates.

  • A: Accountability - Hire those who take responsibility for their actions.

  • R: Reliability - Ensure candidates can consistently show up and perform.

 

3. Four Standards for Cleaning 41:00

 

• Establish four key standards for cleaners to follow:

  1. Arrive at the door five minutes early - This shows respect for the client's time.

  2. Greet the client with a smile - Create a positive first impression.

  3. Remove dirt using a checklist - Ensure consistency and thoroughness in cleaning.

  4. Complete a final walkthrough with the client - Gather feedback and ensure satisfaction.

 

4. Training New Cleaners 55:11

 

• Focus on teaching new cleaners the four standards from day one.

• Emphasize the importance of client experience over technical skills initially.

 

5. Continuous Improvement 57:07

 

• Encourage cleaners to seek feedback and improve their skills over time.

• Foster a culture of accountability and teamwork to enhance service quality.

Cautionary Notes

• Ensure all team members understand the importance of the four standards and values.

• Regularly review and update training materials to reflect best practices.

Tips for Efficiency

• Conduct regular training sessions to reinforce the four standards and values.

• Use checklists to streamline the cleaning process and ensure consistency.

• Encourage open communication among team members to share feedback and improve practices.