AR to locate underground water assets, RPA to provide customer refunds 64% quicker and the importance of water conservation with ’day zeros’ on the horizon

"Through digital transformation, the skills and knowledge of people can be combined with new tech driven capabilities - resulting in new human-plus service channels" - Nick Birrell, VP Industry Strategy at Oracle Utilities. We discussed this, and more, with the CIO of Greater Western Water and the Digital Metering Transition Manager at Sydney Water.