Nancy Friedman, AKA The Telephone Doctor - An Evening With

Franchise interview with The Telephone Doctor Nancy Friedman

Nancy and Marty Discuss almost everything on this show from customer service, LinkedIn and business. 

Nancy Friedman, Founder of Telephone Doctor: Nancy is a leading expert in customer service training, frequently featured by major media outlets like Oprah, CNN, and Franchise Interviews, The Wall Street Journal. Moreover, Nancy has been voted one of America's Favorite Speakers.

ServiceSkills.com: Her organization offers an eLearning platform with over 100 online training modules covering various aspects of customer service, sales, and management.

Author and Keynote Speaker: Nancy has written nine books and delivers high-energy keynote presentations that inspire and motivate audiences with practical tips and techniques.

Focus on Millennials: In her discussions, Nancy addresses perceptions of Millennials in customer service, sharing insights from her experiences at industry conferences.

Interview Format: The podcast features a conversation about the "4 Cs of communication" (Covid, Civility, Culture, and Customers) and includes a segment with questions reminiscent of James Lipton’s interview style.