Professional Services 2.0, with Adam Roney of Calls9

In this episode, I talk to Adam Roney, Founder and CEO of Calls9. We discuss the challenges facing professional services organisations, the move from professional services 1.0 to 2.0, the role of technology in driving change within professional services, the stages of a digital transformation journey, success factors when approach a digital transformation project and the importance of company culture.

Topics of discussion

• From innovation competition winner to tech CEO
• The origins and mission of Calls9
• The evolving professional services landscape
• Hybrid digital/physical professional services offerings
• Empowering teams with connected digital workspaces
• Improving customer experiences with technology
• The dangers of risk averse culture and a lack of vision
• Why digital transformation audits are so important
• The role of company culture in digital transformation