Can Top Hotels Deliver Luxury Service Amid the Pandemic

James Shillinglaw of Insider Travel Report talks with Filip Boyen, CEO of Forbes Travel Guide, about a new survey his luxury hotel guide service completed of top general managers around the world to discover if they could still deliver luxury service during the COVID-19 pandemic. Forbes Travel Guide found that even during the pandemic, these general managers were finding creative new ways to provide service as they dealt with staffing shortages, new protocols mandated by the COVID-19 crisis, and other operational challenges and budgetary limitations. For more information, visit www.forbestravelguide.com.

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