Communication in Facility Management with Mike Ward & Bobby Zagers

2023-09-27

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Have you heard these myths about custodians who prioritize cleanliness and effective communication in educational institutions? Myth 1: Custodians only focus on picking up trash, not deep cleaning. Myth 2: Custodians are not actively involved in maintaining hygiene standards. Myth 3: Custodians often lack proper communication skills. In this episode, our guest Mike Ward, along with Bobby Zagers, will debunk these myths and...

Have you heard these myths about custodians who prioritize cleanliness and effective communication in educational institutions?

Myth 1: Custodians only focus on picking up trash, not deep cleaning.

Myth 2: Custodians are not actively involved in maintaining hygiene standards.

Myth 3: Custodians often lack proper communication skills.

In this episode, our guest Mike Ward, along with Bobby Zagers, will debunk these myths and share the truth about the invaluable work of custodians in educational facilities.

The key moments in this episode are:

00:00:00 - Introduction, 00:01:00 - Importance of Communication,

00:02:33 - Being Proactive and Building Trust,

00:03:16 - The Fourth Book and Rockstar Program,

00:09:11 - Learning and Training in the Custodial Industry,

00:14:15 - The Importance of Questioning and Evaluating Cleaning Practices,

00:15:05 - Changes in Cleaning Technology,

00:16:18 - Reflections on Mistakes and Improvement,

00:17:15 - Creating a Custodial Zone Podcast and YouTube Channel,

00:17:59 - The Rockstars of Cleaning Program,

ROCK STARS OF CLEANING: https://rockstarsofcleaning.com/

CUSTODIAL ZONE: https://www.custodialzone.com/