Episode 17 - Randy Wilinski - Understanding People to Build Culture

Randy Wilinski, is someone who loves people and puts the utmost importance on customer service, thus making him the perfect person to speak about how to create and maintain culture because after all if we treated our employees more like customers and less like numbers we would find our employees as loyal as our customer. However, it starts with understanding and this is something that Randy speaks, trains, and coaches about. This is a fantastic conversation, don’t miss it!

 

Leighann Lovely  00:19

If you are an HR professional business owner or at the operations level trying to understand what people want. You may be struggling, our systems have been shocked practices have been questioned and culture is the leading conversation. Let's learn how culture is created, sustained, and why it should be the leading conversation when discussing hiring, training and retention. This is the foundation of any business and it's time to address it. So tune in to Let's Talk HR humanizing the conversation. We tackle topics that influencers of change need to understand and struggle to overcome every day, such as where to start, and what the new workforce wants and how to attract and keep positive momentum going. I'm your host Leighann Lovely.

 

Leighann Lovely  01:06

Randy Wilinski is a speaker, trainer and coach, he has worked as a Customer Experience Manager in several major corporations. As a speaker, he shows organizations how to build a culture of customer loyalty and resilience. Randy trains people in all occupations who interact with both internal and external customers. In his workshops, he trains leaders to build resilience in their workforce in order to increase their impact. He loves to mountain bike kayak cooking and restore classic cars in his free time.

 

Leighann Lovely  01:42

Randy, I'm so excited to have you here to talk with me today.

 

Randy Wilinski  01:46

I'm so excited to be here. Thank you so much for inviting me.

 

Leighann Lovely  01:49

Yeah. So why don't we jump right in? Why don't you start off by telling me a little bit about yourself.

 

Randy Wilinski  01:54

All right, I will do that. So I am a speaker, trainer, coach, I also work in marketing. And I love people. I'm passionate about people. So that manifests in a lot of different ways. But because I'm passionate about people, I have found a niche and customer service. I've always loved helping people and being a solution and finding ways around problems and delivering you know, those amazing customer experiences. So that's where I found a niche. And then as I've gone on my speaking journey as well, I've had a great mentor Jeff Cordis, who he also speaks on employee retention. And then I've gotten into so much of working with him and seeing his speech. Sometimes I've even delivered that speech, which is really cool. But it's all still about people, right? It's all about people like retaining people is all about how you treat them good customer service is all about how you treat them. And so those are two areas that I talked about, and I'm passionate about. And then just individual people's resilience to problems to problem solving the problems and struggles that they have internally, to things that manifest on the outside which those can be employee retention problems, those can be customer experience problems, people don't realize to like, sometimes your customer is your co worker that you have to deliver something to. So you mix all that together, I'm passionate about people, and then I want to train with people and teach them anything that I can learn new that's going to help them do better at work do better in life.

 

Leighann Lovely  03:19

And this is why I love talking with you so much. Because you know, I love people, I'm passionate about people as well. So, again, prior to having you come on you and I had a great conversation. So I'm really excited to continue this conversation. But people are everything they make up all of our businesses they make up. I mean, if we can get back to that true customer service, whether that be talking like what you just said to our co workers and treating them like our customers, and that true customer service, when it comes to business to business wouldn't just be a better world to live in

 

Randy Wilinski  03:55

100% like that. That's the thing that I think I love most about it for people, as when I'm doing trainings with them is like this shouldn't just be how you treat this person or how you treat someone that reports to you. You should start going, Oh, this is how I should treat my spouse, oh, maybe I need to talk to my kids a little bit more this way. Instead of losing my temper. Maybe I need to think about things differently. I want this to transcend your work environment, because it is about people like again, that's that's why I think we hit it off. It's because you're so passionate about about finding people about putting them in the right place is about making them happy. Same thing, we're right there. We're in sync, I that's what I love to like the human interaction. Like I'm off the charts when it comes to like, you know, those tests like the Myers Briggs and all those stuff, but when you get into like the percentages, I'm like, off the charts for people, you know, like IV, we were talking about that. They're like, here's the disc we're talking about it at work and they're like, oh Randy, he Oh my God, he's, he's an AI like they there's no question about about you know, being extroverted caring about other people being attuned to people. And I think that that that no matter who you are, you need to learn those skills, you aren't going to get anything in life if you don't get the most out of your interactions with other humans.

 

Leighann Lovely  05:13

Right. And it's interesting that I just was having a conversation with somebody else about the younger generation struggling with that, you know, I, you and I grew up in a time when, you know, you have to pick up the phone and call people, right? Yeah. And you have a younger generation who you call them and you don't, they don't answer you.

 

Randy Wilinski  05:36

For that, that's rude. Maybe like, what do you call me out of the blue? Right, right.

 

Leighann Lovely  05:41

But you text them and it's like, instantaneous, they text back and you're like, Okay, you clearly have your phone in your hands. I just called you like, why can't I pick up the phone. So there's,

 

Randy Wilinski  05:54

That's a great, that's a great point. And that so we're elder millennials, I've heard that called before, I kind of liked that term. So I was like, and I want to ask your age, that would be rude, right? But we'll say an older millennial like me, if you're from like, 81 to 85, which is all cap off at my I was born in 85, you understand an analog world and a digital world. So we're actually in a really cool spot, because we can, like I remember having three channels on the television and turning it with the with the players because you don't know where the button went to. I remember that I remember, when pagers came out, like I had to have a paging so ridiculous, because I probably got like five pages on it, like I didn't even need it. But it was like the cool new technology. And then all the way to, you know, the instant gratification as I called dopamine drug dealer that we have, which is another huge problem that we're going to have to deal with as a society, because this thing is dinging bopping, begging all the time is a whole other problem. And those younger people, they're addicted to it, and then they use this technology to keep the human interaction like this, right, let's keep you let's keep you separate from me, this is my safe area. And not only younger people were people are straining people's calls, people are getting maybe a little less friendly than what they used to just because there's changes in technology, you're just seeing it so drastically with people who, like us can't even remember what life was like before, you could instantly connect with someone. So lots of shifts have happened. But it's definitely something that everybody needs to be thinking about and talking about. And even with their younger people, you got to you almost have to if they're unwilling to, you have to sell them on the concept that this human interaction, you know, we're, if we were in person, it'd be even higher, but we're having a conversation, we can see each other's body language, there's so much value in that as humans.

 

Leighann Lovely  07:47

Right, right. And so I was I was, I don't know where I was going, but I'm driving down the street, right? And I see people taking a walk and I'm like, wow, it's great. People are getting out taking a walk. But then you realize, no, wait, they're taking a walk that they're looking at, they're not looking up and looking around. They're looking down at their phone while they're walking. And I'm like, Oh my God. Like, even when you're out side, even when people are walking their dog, they still have their cell phones glued to them. And yes, I born at one. I'm 41 years old.

 

Randy Wilinski  08:26

Oh, you made the cut off. Right? Right.

 

Leighann Lovely  08:30

I used to pretend that I was not a millennial. I know. I know. But even when I got my first cell phone when I was 18 years old, and I I was one of the I used to get mad at my friends and be like, Are you are you kidding? Like, let's just go out and like if you're sitting and having dinner with somebody, you're really going to answer your phone. And so I guess I've become one of those like, old angry people when our conscience like don't answer your phone if you're sitting at dinner with somebody 100% 100% So I've kind of become a cranky like, old lady when it comes to that kind of now. I will admit, I have been guilty of that occasionally. And and then of course I find a way to justify it. Well, that one was important.

 

Randy Wilinski  09:24

My thing was important. What you're doing is stealing time from me. 100%

 

Leighann Lovely  09:32

Of course, you know, but yeah, I mean, even back when they first came in, and back then that was the black, you know, big phone with the Oh, the bag. Well, it wasn't that No, it wasn't no, it wasn't that but it was. It was still it was it just had the black screen and the green letters and if you text it took, you know, half an hour to make one text.

 

Randy Wilinski  09:55

Oh my gosh, yeah, there was no way you're gonna hit three buttons and then they came out with But it's funny to think about the technology evolution. But absolutely, yeah, the it stayed at this kind of contained level. And not everybody was doing it until it became just so easy. And now it's like we're integrated. It's like our, it's like our leg. If we're missing our phone, we like need it.

 

Leighann Lovely  10:17

Right, right. And my husband and I walk out of my house, I've walked out of my house and started driving away multiple times, though, without my cell phone. I'm like, Oh, crap, I gotta turn around and go get it. And my husband, How do you do that? And I'm like, because I when I get home, I don't want. I don't want to look at my phone. Unfortunately, I have to, because that's the only way anybody can communicate. There's been times where my dad has had to text my husband and say, you know, I've been trying to get a hold of Leighann all day.

 

Randy Wilinski  10:48

Yeah. Yeah. I mean, it's one of those things, it's now become such a norm. And it's become so like, if people get angry if they can't access you, or you don't get back to them. Whereas you think, obviously, if when we were growing up, you had to call someone on the phone, if you didn't get a hold of them, you left a message, and you didn't expect to have instant connection to people you didn't you didn't have these preconceived things that you put on them. While I text you while I do this, how come you didn't, it was just like, oh, they'll get back to me when they get back to me, right? 24 hours was very standard. And when you left the office, the office didn't follow you really. I mean, I suppose for some people, especially 90s time, they're getting bagged phones, car phones, that was the coolest thing that was giant blocks to walk around with, but in the world has changed so much so drastically. And we can't even keep up as humans, like we have to think about, not only can it potentially destroy communication, but it just changes our interactions. And so we got to have those conversations. So that's why the generational conversation has become so important. I love talking about it. Because it isn't your fault. If you're a young millennial especially, or a Gen Z, if you've had something like this your whole life. And then everybody's like, Oh, they're so stupid. They're so addicted to it. They are literally addicted to it. This is this is dingbat, bang, boom. This is the dopamine releasing, addictive. It's like gambling. It's like drinking. It's like any other advice. It's literally advice. And now you've given it to practically toddlers, we got toddlers that can't even speak on iPads. And there's, there's a thing to be said, like, look how smart we could make them look how we could do this. But they're not interacting with humans that are right, that's gonna affect that's gonna affect their development. And it's not their fault. That's what parents have to make that decision. Parents have to know about that, right? Lawyers have to know about how they want to have this relationship. Do you want to be a culture where you are always accessing your people, because that's the cool thing about millennials and Gen Z. They might like that they liked like the kind of the hustle and the move and maybe responding at 10 o'clock at night. Your older generations might go, don't call me on the weekends, don't text me about work. Don't call me about work. And so you can have conversations about boundaries, you can have conversations about what's best for the employees and work life balance. In the first program we ever made. It was called Making Millennials great, because everybody was hating Millennials so hard. And we were like, You know what, some of these things that are annoying you? I see. And we every time we'd have millennials in the crowd, they would be well, not me. And I genuinely believe it. Like they were leaders. They were moving. But like I've got friends that are doing those things. I've seen that I have employees that are annoying me with ghosting, give me a good example. You didn't get to find no baby boomers or Gen Xers ghosting employers getting hired and never hearing from them again. That's a new problem. Right? Not exist before.

 

Leighann Lovely  13:43

Right? Right. And the older generation is trying to figure out like, what I don't get it, but it is also a symptom of the way that some of these individuals have been brought up. 100% Which is exactly what you're saying. And yeah, it's a respect thing. When I was growing up, it was Yes, ma'am. No, ma'am. Or sir, or, you know, Mr. Smith, may I please. Some of these kids now I, you know, I'm doing you know, let me back up, because you hit a nerve. Some of these younger generations. It's like, they look at you like, you owe them something. And I just, I look at them and I'm like, how even employees even when they start a job, like, you will say something to them, and they're snarky, and they're like, and I'm dumbfounded when I started the job it was, I'm gonna follow the rules. I'm going to not that I didn't have, you know, chip on my shoulder and did you know didn't think that like, Oh, I'm gonna come in with all the brightest newest ideas.

 

Randy Wilinski  14:54

Because yeah, that's what young people do. Young people

 

Leighann Lovely  14:57

Correct, but I still respected the fact that I had a manager that I needed to report to? I would, you know, you don't know show your first day of work, you don't, you know, no show an interview and then expect to get another interview you, you know, if you're sick you, you call before your shift starts not what Yeah, two hours after. Right, right. And this is like a trend that you're constantly seeing. And it's it's insane. It's absolutely insane. Now before we continue, I love where this conversation is going. But before we continue I just so your role because we didn't really your role at some of these companies is you go in not only are you a speaker, but you are a trainer. And you are also a coach. Yes. So before we continue this, how did you like, how did you end up down that path?

 

Randy Wilinski  15:59

Well, two roads diverged in a woods. One was dark and scary, the other was bright and amazing. And I chose the bright and amazing road traveled now. So yeah, that's kind of an interesting story, even just to get into that. And that would have been a great thing to tell you. But this is this kind of a weird spot. So I was working in corporate America. And I really loved it. I was I was I was kind of a golden boy. That's always my goal. Whenever I work somewhere, to have everybody like me to deliver high on those things of like, what do they need? What do they want, I'll do whatever it takes. And so that's just a good way to climb up the corporate ladder, I was even thinking I should read a book about that, like, be in the Golden Boy, there's a way or golden girl, whatever, we'll figure out how to be made a goal. It's like, if somebody asks you for something, figure out how to do it. And there's nothing I dislike disdain or hate more than people that say that's not my job, or Oh, something something, it's like, okay, even if that's not my job, I'll never let those words come out of my mouth. It's like, let me find you the right person. That's the that's internal customer service. Oh, you need something, you need something that, hey, let me find the best person for that. Or oh, you know what, I'm gonna get that question for you. Now, I'm like the champion of solving that problem for them, even if I'm not the one that solves it. So I think that's just again, a key formula for climbing up at something is be open, be willing try things take on more than you feel you can do. And then you can always back down and say, great, you know what, I'm liking this I'm doing this, you know, I can be even better with if if we take this off my plate. But a lot of people want to push everything off and keep all these distances, and they're just not open to opportunities and things. Anyway, I digress. We could talk down that road if you want later. But so I was in corporate America, I remember I had a boss, I had a boss who it was like after work at like six or 7pm And we did have a chain it was in technology. So I was on a call list. And I think again, I was just exhausted from work. And I had fell asleep at like 637 or one of my is either one of my guys one of my girls didn't answer the phone for something got escalated I didn't answer until will say half an hour hour later I like woke up oh my god, I got missed calls what's going on? And you know, just got reamed out just got chewed out. And my boss before that was super great. restructured now I got this new boss, I don't have any credit with him. I don't want to ever he's got a different style. And he's just a jerk. I'm like, for no reason. Like, it's one thing to be like, Hey, Randy, you know, you know, I know this that you got to always try to be available, make sure that we get ahead of conversation just got reamed out and I got mad. And and I did the millennial thing too. With this. I said, I could keep working at this job with this guy who's a jerk. Or I could go do my own thing and own it. Because I'm never going to own this company. And most people, especially older generation, say Oh, super secure, great benefits, upward mobility, you know, put up with some BS for a little bit. And you'll you'll you know, who cares? And that probably in some respects, the right thing to do. But what I did instead is I jumped ship and I had my sister's family business that she had created with her husband out in Denver that like come to help us run it come out there and do it. And so I jumped ship I left Wisconsin I moved out to to Denver, and the quick synapses. We could go down this at another time. But imagine American Ninja Warrior meets American gladiator meets Wipeout all together. So you can picture that for small groups of people. So like 12 I mean, I guess up to like 300, 400 we've had in there. And there was a lot of team building opportunities. So that's where I first started learning that I love leading groups of people through obstacle courses, through hilarious challenges through through challenging things. And I like to adults, so like a lot of times you get a lot of the younger kids that would do these things with groups of parties, but I love the team building aspects. I could incorporate what I learned in the corporate world to this new environment. And it was super fun. And that was at least kind of the genesis of where I got the idea that I wanted to do more training and work with companies and help them and, and change their minds about things like that's where I started seeing it and getting really excited. And then just to cap it off, I had run into somebody who was a speaker and a trainer out in out in Denver. And one of the questions, of course, they asked is, well, you know, what do you want to be when you grew up? It wasn't quite that. But, you know, what do you want to do for your future? That's not I'm like, I want to do what you do. And so her and I had gotten to meet and I really liked what she was doing. She was an author, she was a speaker, she was a trainer, that kind of got me kicked off on it. And then what was perfect is a lifelong friend, and the father of a gentleman that I went to school with who has been a lifelong friend in high school, his dad was a speaker and a trainer. So like, he had talked to me about this, before I left saw the potential, I had this another experience out in Denver. And then I'm like, Okay, I gotta move back by family, I want to go reconnect back in Wisconsin, we came together and then created something out of that. So it's kind of a long way to like, it's a little serendipitous. Like, I just, I fell into it a little bit. And then I had a mentor that was really going to be able to help me and it's just been a, it's been a process. It's not been a it's not been a straight road, I'll tell you that for sure. But it's been a process. And again, it's still something I love and enjoy doing till this day.

 

Leighann Lovely  21:13

That's amazing. And you know, what, I think that the majority of people out there is some are extremely intentional, but a lot of us fall into, you know, our areas of expertise or passions in in some way or another. And that's quite a story. That's that's quite a story.

 

Randy Wilinski  21:34

It's yeah. Is it fate, right? It's like, if I would have stayed here, maybe I would have been anyway, because because Jeff, who I do co speaking with, especially the optimizing generations, he was telling me, I should be doing it before I left. And I'm like, Ah, yeah, you know, I could maybe, and then I go out there. And it's still pulling me even though it was like it almost was chasing me down. I'll say I like it. Like, it's like, I got a little more experience. And then I had that and I gravitated. And I told him that you were gonna go to the seminar. You know, we're going to learn about this, I want you to understand the business. And then when I came back, we've been speaking, I think that was like 2015 or something. We've been doing speakings and trainings together ever since. But it's like, it's like the dream chased me down. I didn't choose the game. The game chose me, or at least I hope so. I hope that's true.

 

Leighann Lovely  22:20

That's awesome. That's amazing. I love it. Yeah. So optimizing the generation for greatness. Yeah. Okay. So tell me about that.

 

Randy Wilinski  22:31

So you know, what's really cool, I'll tell you two, you only asked for one. And I'll give you more than you asked for this. This really started as making Millennials great. It was built on five pillars, I'll just cover them really quickly, because it evolved into well for bringing all the generations together, it's a little different. But what we were saying for millennials is vision, then this can be for employees, people need to know why what they're doing matters, and why their job matters. It's so important. It transcends generations. But it's what we said, like you could have gotten away with it with with baby boomers, where they're just like, give me my paycheck, give me a raise every couple of years, whatever. And I'll stay and I'll be loyal, you need to have a vision because Millennials have a higher expectation. They want it to be and younger, and Gen Z, they want to be connected with something that matters. Number two, growth. It's the number one thing for younger people, growth, growth, growth, they want to go somewhere that they can learn more that they can grow, that they can be challenged, you have to provide those opportunities, especially for younger people, again, older generations would be like, Yeah, whatever. If it's stable, if it's good, if I can take care of my bills, you know, different cultures, and like the Gen X, like you said, You're right on the edge of Gen X. That's the work hard party hard type generation. They want to work really hard, and they want to disconnect from work. It's just typical, right? And Baby Boomers, I want something super secure. I want to save for my future I want to provide, I want to be a hard working but growth it once they're established. They're not interested in it. So younger people growth, feedback. So this is the one that just kind of fun, because with younger people, a lot of people think that we're kind of whiskey, right? We can handle harsh feedback. And there is some degree that you have to use a little different tact with younger people, because if you try to hit them over the head don't like you would a younger or older person like a baby boomer, if they got cussed out by their boss, they'd be like, Man, Screw that guy. And they'd be drinking about a beer and complaining to their friend and then they'd go back to work. You cuss out a millennial or a Gen Z. You're never going to see them again. They are leaving time. Yeah, so So proper feedback. Okay, but you got to adjust it you can't use that way to talk

 

Leighann Lovely  24:41

And, and I just want to make a comment on the point where you so it's hard right now for because a lot of them managers are baby boomers, or Gen Xers. And they don't you know, again, it's hard for them. to manage the younger generation and understand that you can't give them feedback, the way that you get feedback, if you go and do it the way that you're accustomed to, or have throughout your career, and that's the struggle that I always come up against, when, you know, placing individuals and companies because, you know, I can't go to my client and be like, Yeah, so my, my employee called me today, and wants me to find him a new job, because apparently, you went out there and, and use the tough approach and said, You know, I'm gonna need you to, you know, and basically cussed them out. And you try to explain that to the older generation. They're like, well, I just told them, they needed to step up their game or whatever. And yeah, you should have, I guess, maybe held their hand. And, and again, I'm, you know, I'm being facetious. But.

 

Randy Wilinski  25:53

But there's a spectrum on that. And you're 100%, right, because like, cussing people out, it never worked, ever, but you could have gotten away with it, you absolutely won't. Even they're like, I'm as gingerly as humanly possible. And these people are just not resilient, which is another area I'm passionate about. They're just like, they're kind of what I always say these fun, like, what was one I heard in the south a hothouse Lily, like, ooh, it's gotta be everything's got to be perfect, or they're gonna wilt. Like, that's a great explanation. But so you're right. There's this, like, there's a spectrum, but then it's like, how, where are you coming from? Where are they coming from? How can we have understanding and maybe some of that is, there's a conversation a little bit about what feedback is gonna look like, and that you care about them. And people give you a lot of grace, if they know you actually care about.

 

Leighann Lovely  26:43

It's the it's, it goes back to something I've heard, especially over the last couple of years, more and more and more. Bring me a seasoned individual, because I don't have time to handhold somebody. Hmm, interesting. Yeah. And I'm like I, you know, and again, then you have other people who are like, Oh, I really want a young individual who will fit into, you know, see, I've always, you know, my mold, right, right. You've got you've got companies who are, you know, on both ends of the spectrum. But I get that that term, bring me a seasoned individual. I don't want to handhold them. And I just cringe when I hear that, because I'm like, yeah, it's not all, all they're asking for is proper training and understanding you, as a company need to pivot to them. So that they and if you did, you would have you could have the best employees in the world.

 

Randy Wilinski  27:52

Super loyal, super loyal when you when you give back? Absolutely. You're 100%. Right. And I'll give you a very short example. So when I worked out there, in Colorado, there was one of the leaders out there that was talking about someone and they're basically like, oh, you know, we got to clean up after the night, make sure that facilities clean floors mop, like, oh, just let so and so go. Why should we let so and so go for the night, we still have stuff? Let's do well, they're not very good at mopping. And I just don't want to pay them to do that. And I'm like, and then it got to like, well, let's train them. Let's teach them how to do it properly. So you'll be happy with it? No, I don't want to have to pay them to train them to how to do that. Like there was this expectation that they should come in and already know how to do something. And if you they didn't, it was frustration, at the very least, and they didn't want to confront them about it. And I've heard that from a lot of people. They've said, you know, we've had big impacts when I was just annoyed that they would dress this way or I was just annoyed that I hadn't even tell them, Hey, you can't show up to work late. You know, it's not cool for you to do XYZ. And I always tell people is another good example, have the conversation that if you and I are talking. It's not I'm not multiday. Ah. Oh, yeah. Yeah. You know why we're not doing that? Because other trainers will be oh, well, they are multitaskers. It's totally normal, you know, don't get upset about and I'm like, no, because we're humans. And so that is a feedback opportune, hey, listen, I understand. I'm that way with my phone, sometimes kind of like what you said I'm guilty of it at sometimes, too. However, it breaks the interaction, it breaks the connection. And it makes it that that's more important than what we're doing here. And I don't want you to do that with anyone you interact with, when you're interacting with them. I want you to have good responses, and just explaining that to them. And if you tell them about that, and you're like, No, I want you to do this, I'm concerned with how you do things. I'm giving you feedback because I actually care about your success. They're gonna love that and they're gonna take that versus like, you know, off your phone. So as as another fellow ones, one of the most fun trainings I ever did. So we broke up the group of managers that were these were roofers. So these were like the foremen, and then we brought everybody in later and this was so fun. And they told everybody at the meeting, they were rolling out that you had to take all your phone and put them in a box, and they were gonna lock them for the whole day. And I'm like, Ah, oh, that just hurts me, that just means there's a problem that has spiraled out of control, and you don't know what to do with it. So you have to get authoritarian about it, which is the next point, which is autonomy. You don't want to have to be where you're an authoritative person, where you're lording over someone and controlling every step of the way with their life, because they're not going to like that you need to put into your culture we're going to get worked on, and I'm going to trust you. So that's just another piece of like, you see that same thing where they're not doing it properly, they don't even know what they should be doing, they're angry that they have to have the conversation. So they come up with like, we're gonna lock it down.

 

Leighann Lovely  30:44

And that's the worst thing to have to do is to where management allows it to get so far out of control, that then they come in with the hardline approach of, here's what we're going to do set up the expectations in advance. You have all of your have all your employees, and then if you have one person who's a problem, then you pull them aside,

 

Randy Wilinski  31:09

Deal with that one.

 

Leighann Lovely  31:10

And deal, right. But I've seen an n, right, I've seen and talked to too many companies who were like, well, we've got one bad app, we're gonna punish everybody. I'm like, yeah, what's, yeah, you're gonna have a whole lot of pissed off people.

 

Randy Wilinski  31:25

Exactly, it's just a way that they can avoid dealing with that uncomfortable conversation directly. So sometimes you have to have uncomfortable conversations, you have to tell people, like you can't be doing that. And other people might have let them get away with it or might not think it's a big deal. But if you have a good reason for it, you have a compassionate, crucial conversation with them. And you come to understanding,

 

Leighann Lovely  31:49

Right? So I, this did not happen to me. But I was talking with a friend of mine who was managing brought in an office as they manage, they hired an office assistant there, this is their employee. And she was in charge of sitting at the front desk, and you know, doing data entries, pretty simple stuff. Not not. But she sorry, this is hard to get through without laughing. You're young girl, really smart girl, but she would bring her iPad in and watch Netflix at her at the front desk.

 

Randy Wilinski  32:32

Tell her like, Ah, right. Like,

 

Leighann Lovely  32:36

I mean, this for me would be like, what do you what are you doing? You can't watch TV. You can't watch TV at work. I mean, to have this conversation, sit down with her and be like, Yeah, you can't do that. I mean, and this person was like, Well, why not?

 

Randy Wilinski  33:01

Yeah. Why is he frustrating? Not only were you breaking the rules, you don't even understand why it's a problem. Right?

 

Leighann Lovely  33:10

And this, and again, you know, I laugh about that we laugh about this. Yeah. But this is truly a generational thing like, I can I and I, and I thought of this when you said, you know, multitasking, because there's been multiple times where I'm sitting and talking with somebody, and they have there were interviews, they were doing an interview with a phone in their hand glancing down and texting back.

 

Randy Wilinski  33:35

Oh my goodness, goodness.

 

Leighann Lovely  33:39

Right.

 

Randy Wilinski  33:41

See, it's funny, like somebody hasn't taught them properly. And here's, here's let me make let me get a little philosophical with you. And it's a belief. I don't know if I can 100% Prove it. But it's like, through observation, I can say that I do not have kids myself. But I have witnessed 1000s of kids interact with parents and adults. But based on what I did in Denver, because it was so much fun. We always get families in there. And so I understand, like, what kind of actions will produce what kinds of kids and resilient but one of the big things with this is, they weren't taught these things properly, because their parents were trying to be very nice. They're trying to be their friends. And back in the day, your parents weren't trying to be your friends. They weren't trying to be cool with you. They didn't maybe even care if you'd like them. They had rules and they had standards and you were going to represent the family in a certain way. So they would sit on you and be like, stand up straight, make eye contact, firm handshakes, pay attention, like they sat on and everyone's like, Oh, that's so mean. It destroys all this creativity and blah, blah, blah, blah, blah. There's some truth of all arguments. You know, like there's a points of views that you can say, I get what you're saying, but we've lost the discipline for doing the right thing and teaching kids like No, no, this is highway is my way or the highway, you will show up on time. You You are going to follow through on this, you will do this. We're like, Oh, that's so mean, it's so authoritarian, I want my kids to love me. And you have to want them to be successful, more than you want them to love you as a parent, right? And so you want to do these things, right?

 

Leighann Lovely  35:15

I look back at my childhood. And there were plenty of times where I remember hating my parents, because they were on me about, you know, you need to do this, you need to do this, you have to do that. I mean, now, I grew up, I grew up as a very well adjusted woman who loves her parents, and it didn't break me it, it actually created a very, if I may say, successful woman who, for the most a wildly successful woman now. It's, you know, I'm, well, now I have a four year old, so I'm not on time, all the time, in the morning, because, you know, trying to drag a four year old out of the house sometimes is, but, you know, I have an understanding of, you know, I make my appointments on time, when I have a business meeting, I'm on time. When I, you know, my dad, when I work, you know, I put half my money in the savings and my you know, there were certain things. Yes, I just already told you. Yes, ma'am. No, sir, you know, that. Those were just things that you don't see anymore. And, you know, like for my daughter, she's four years old. She when she's on her iPad, and yes, she has, you know, her iPad that she plays, which she already knows all the technology of that, when I talked to her, and she doesn't respond, I will walk over and I will take it out of her hand. Because she's so engrossed in it, that she's not hearing me and I go up, okay. You need to remove the distraction and say, You need to listened to what I'm saying now. And then she looks at me, and she's like, I want my iPad back. And I'm like, then you need to hear me. And you do what I'm telling you to do. And let me tell you, she'll do that right away, because she wants her iPad back.

 

Randy Wilinski  37:06

Well, and so what's cool about like, she say, the iPad, we had Sesame Street, right, we had things that we'd watch on TV. So we're definitely I'm sure that the older generations are like, I would have been playing with a wooden toy. And I'd have been figuring stuff out and you stupid kids are in front of these screens, you know, so there's always like a thing, right? And now we owe these kids, they shouldn't be doing that. Well, the good side is you can make high touch high interactive, very smart things on an iPad, that are really cool and good for them. As long as you have some sort of balance and moderation. And it's not their digital babysitter all the time. Yeah, I see that. And I understand screaming kids, I've been around and I'm like, oh, man, if I could just get them to stop and I got five minutes to breathe. I'll do anything. Totally, totally get it. But you also have to have like, what you're saying is like, the device isn't more important than the human interaction, you can't be so engrossed by it, that you don't even know what's going on around you. You have to be sometimes meaning. And it's mean with love. It's actually talking about this. And Jeff talks about this, because he's all of his kids are millennials. And he's like, I kind of look sometimes the millennials, a little bit like they're my kids, because all my kids are millennials. So I understand it. It's that tough love. And we don't like the word tough love, because we envision just angry parents spanking, but tough love is I actually care so much about you that I'm willing to risk our relationship to do what's right a little bit, or I'm willing to push back and make it and that's what a good parent is going to do. That's what a good boss is going to do. Like, I care about you. So I'm not doing this for my own selfish reasons, because I don't care about you. And I just want you to get it done. And I want you to make my life easier, even though sometimes there could be things like that at play for everybody involved, because we're humans. But if they know you care about them, and you set something up, and you've built that credit with them, that they know this, they will respect you, which is also what kids have to do with their parents. Like that's good management, good leadership, right? You want to have respect, with compassion, you want to have discipline with grace, like it's both. It's never one or the other. And a lot of people are just comfortable operating. And either let's ignore everything until I'm so angry. I can't, or let's be these like dictators on the rules on running. I'm running a military operation with my employees to do as I say now, because I said it. That's even a quote we put in there. There's a so for autonomy. I have a quote from Patton. And it's roughly if I don't remember, but it's like, don't tell people how to do things exactly how to do them. Tell them what you want done, and let them surprise you with their ingenuity. Patton said that they get how old that quote is. And it's 100% True. It's more true today than ever. Tell me what you want to get done. Give me some guardrails. Now, some people are like, well, problem with millennials. younger people, they want to color all over, they want to do things anyway, they want to do them. And like, we've got some rules here that are hard and fast. And so that's an expectations. That's a boundary conversation you have to have with those people. Why are we doing it only this way for this? And then where are the areas that you can have autonomy, you can have those differences. So yeah, but you're right. Why have these lacked? Why have these gotten lost? It is, in my roughest assessment that parents don't want to be mean, they want to be liked by their kids, they wish they had a little more loving relationship, maybe with their parents, they wish they weren't forced to do these things. But then they don't realize why will they never enforce those things. They never had those expectations. So then their kids annoy them, because technically, that is their own internal standard, but they're not projecting it and putting it on them like they may be.

 

Leighann Lovely  40:52

And I go back to a story that I remember I was probably about, I would say was 22 years old, I 20, maybe 23, it doesn't matter. I was working with a an older woman who had think she had like six or seven grown children. Okay, um, the most of them are girl, the baby that the baby of the family that she had, I think was around 15 or 16 years old. And I remember her telling me a story about how they were struggling with her. And she was you know, she was skipping school, she was doing all these things, and they were trying to work with her and and force her to go to school. And this 16 year old or 15 year old came back to them and said, There's nothing you can do about it. Because if you try to make me to go to school, I'll tell them that you're beating me. And I went, wait.

 

Randy Wilinski  41:43

Clear a spot for me, well, I'll just beat you instead.

 

Leighann Lovely  41:44

Right? And I kind of went, Oh, wow. Okay, that puts a whole new spin on discipline. Huh?

 

Randy Wilinski  41:56

Yeah, so now we're talking about a societal problem and societal norm. Because if you went back 50 years, not only what your parents beat you, but every other adult that saw you missed it. We're okay with it.

 

Leighann Lovely  42:11

And I go back to the story, because we as a society has it things have definitely flipped on their head. And I'm not saying that every kid is you know, pulling the, you know, a lie. And I'll tell everybody, but I think that parents have lost a little bit of that one. If you tell it you know, your your friends, oh, I spanked my kid, you get that look, have you spank to your kid? Yeah, horrible. How dare you. But there are times that warrant a absolutely heavy hand of you know, my daughter was doing something that was putting her her in harm's way. And when I was trying to adjust her, or trying to adjust the behavior, she wasn't listening. And I'm not saying that I spanked her. But it took a little bit more than just, Hey, honey, don't do that. It took a you know, much more aggressive approach, because she was about to, you know, break her arm kind of situation.

 

Randy Wilinski  43:14

Yeah, absolutely. How are you going to negotiate with someone negotiate with a four year old right or, like something they have no concept over.

 

Leighann Lovely  43:22

So but I think that there has become a time and I'm not just speaking to parenting, I'm speaking also to the workforce where people have become so so happy people have become so. So you know, you can't you know, do this, or you can't do that. Because if you discipline them the wrong way, there is a possibility that this person could come, you know, back with a lawsuit. And I think that because the world, you know, has, I think it's settled down a little bit. But there was a time period that, you know, HR took a shift and kind of went, Oh, crap, we need to really be careful with every conversation we have. An HR really should be part of that conversation, if you're going to be disciplining somebody or doing some training with somebody because we don't want to get sued. And I think part of you know, part of that makes some of it. And, you know, the we'll just do the blanket approach so that we're treating everybody the same lockup, all the funds, then we're not just discriminating, then. Correct. And I, unfortunately, that is just part of the way that things have shifted, because we became a Sue happy society. Yeah, and everybody is afraid to death to get sued or to get or to be accused of discrimination because one person was, you know, on their phone at you know, at their job all day, and now Oh, you're picking on me? Well, I'm gonna sue you because you took my phone away because I was breaking the rules and you know, and of course it It's not that person's fault. It's the job that they're, it's their fault.

 

Randy Wilinski  45:05

We definitely have reversed that. Just to touch on that. And please continue. But this idea of personal responsibility, and what I brought to it and what how I created the problem, there's a lot of this, this is what you this is your responsibility, I'm not responsible for my own actions, you're responsible, you should have been doing something different. So I didn't do that, that goes into all kinds of suing things where people really do for that, but you're the one who did it stupid. No, they shouldn't have even given me the opportunity where that gonna happen. So I'm right there with you, we got a societal problem that you have to deal with.

 

Leighann Lovely  45:41

Right? I mean, it goes all the way down to, you know, I have a an employee scheduled for an interview, and they don't show up. And then when they want to reschedule a, well, they are not going to hire me because I'm a woman, or they're not, they're not interested in me, because I'm XYZ or whatever it might be. And it's like, Wait, what was it that they missed the appointment? It has nothing to do with the fact that you know, showed your interview, it now has to do with the fact that you're, you know, it's like, what? How are you avoiding personal, you know, avoiding the personal responsibility of no showing an interview, or, you know, showing up to your first day of work, and no calling no showing, but now, it's now it's the jobs or the company. That's discriminating against you because of XYZ. It's like, yeah, so and I see that constantly. Yes, constantly. Because, again, I'm in you know, my day job is in staffing. So, you know, and I don't want to take the cynical approach, I still I'm a true optimist, I still see people for, you know, the good. And I don't know how I continue to do that, after 17 years in this industry, but I do I truly do. I, I try to find the good in people, no matter no matter what. But there is definitely I mean, part of that is, and unfortunately, because of that shift, we as parents, and it comes down to that we as parents have those fears. So we've raised our children that way. And now, our children, or the you know, the new the youngest working, they just continue to perpetuates these behaviors. And, you know, in order to fix that, they're going to have to learn from the generation before them, which is always what happens, right?

 

Randy Wilinski  47:42

100%, you brought up some great points that like, the problem is so big in society, it's like we neither you nor I are going to be able to solve it. ourselves, the only thing we can do is that everybody we interact with we either we either explain, we preach about it, we bring out information to inform people, we talk about it, and we start conversations, the best we can do is making an adjustment with the people around us because it is a big thing, there's a been a big shift, and it creates obvious problems. And you, you some it gets to the point where people want to argue about everything being relative, and it's kind of this and that and oh, well, just this or you know, and we even talk about this and this, you know, you can go back to like we have a quote of I think it was Socrates or somebody pretending to be Socrates in a play. But you know, it's like from BC about how they know this generation is terrible. And they don't respect their elders, and they're lazy and like, it's been going on that friction in generations for a long time. But if you just look at it and reality, if you see some of these these end, things that are happening, you can say there's nothing good about that. There's nothing good about people making up frivolous lawsuits, there's nothing good about a daughter threatening a loving mom or dad that they're going to lie about them. Like there's nothing good about that ever, any time. And so we have to have very candid, very compassionate to things you always have to document because the reality of society is people are taking less and less personal responsibility. And and they put so much onus on employers to prove that they did everything possible. If you're a good employer, you did do everything possible. And you should be able to document that. If you're a good manager, you should be able to document that you gave this person every possible chance, and it just wasn't going to happen. And then if you personally show them that you care and you do really try your best, you're going to mitigate those things. You can't completely eliminate them. You got to do your best. It's a sad reality. Because in other cultures and other countries even today, and other times in history, it would never be thought of but then you also had people and it still happens today and it flies under the radar that people do discriminate for a variety of reasons like again, like not that they're specifically They picking on him, but they don't want to invest in them. They don't want to train them. They didn't like the way they did something they want to get rid of them. Well, that's not really fair either. So we just have a lot of stuff that we have to figure out. And that's where, again, conversations like this, when you go in and work with people and one on one when you work with those candidates, and you're the neutral recruiter, and you could say, no, no, they didn't discriminate against you, when you don't show up. It looks really bad. It doesn't matter who you are. That's gonna they don't want to deal with because that's your first impression. Number one first impressions used to be like you drilled in that you make a good first impression. Now, you know, you're gonna get another interview, if you screw up a first impression. Well, no, I think they don't like this. Why would they have given you an interview in the first place? Right? Like, this is illogical. This is nonsense. So take some personal responsibility, you know, maybe, maybe you maybe you also agree, like, I don't want to put this person in front of someone, because that's going to make me look bad. But maybe you said, You know what, I genuinely believe that something happens, they don't know you well enough. I know you better, I'm going to put you in front of a different whatever. However, if you like, you fool me once, shame on you. Fool me twice. Like if it happens again, then we're done. Because you can't make me look foolish twice. I'm not going to allow it and you have to have maybe that level of candid thing like there are real consequences to this. And then they'll probably if they do it, then they'll go shit, they won't even abide.

 

Leighann Lovely  51:23

And I'm I am. All my listeners know that I am a true believer that life happens and life is messy. Things come up like kids get sick. Flat tires do actually happen. Not nearly as much as you know, I've heard and people have claimed but you better off let the air out of your tires make it good. Believe you mean flat tires do happen cars break down family members gets sick emergencies come up constantly. I you know, I have emergencies all the time in my feed the point, right, it's a fact of life, I am a true believer that we cannot separate work and life all the time there. There are times when they blend together. I get it, I understand it and compassionate about it. What I do not accept is that you cannot show up without some explanation prior to that. We carry as you have been talking about a a piece of you know, machinery and machinery a high tech computer. Yeah, in our pocket. Everywhere we go. So in this day and age, there is no possibility no excuse. And using Oh, my cell phone was dead. How often is your cell phone die? I mean, I don't think I'm pretty sure my cell phone has not died on me. In fact, I know my cell phone has not died on me in years. Yes. Because now I have a charger in my car. I have a charger at work. I have a charger. They now have, you know, banks

 

Randy Wilinski  53:17

to plug into. All right.

 

Leighann Lovely  53:19

So the excuse I'm so sorry, my cell phone was dead. Yes. It's just not. It's just not realistic.

 

Randy Wilinski  53:27

You're not a very good planner is what it sounds like no. Plan, no backup plan. No. Okay. But if that would even if that were true, it would say something negative about you.

 

Leighann Lovely  53:39

I mean, you can now go to a brewers game. And if you need to, you can pay to charge it at a birthday. I mean, so anyways, we are coming to time. Okay. Oh, I would love to ask you the question of the season. All right. It didn't land on me. If you could go back to your younger self and give yourself advice. When would you go back? And what advice would you give yourself?

 

Randy Wilinski  54:10

Such a great question. I think people always have their like, I live with no regrets. I wouldn't go back and change anything. I think I could pick a ton of great things that I would go back. You know, I would love to be a time traveler and be like, hey, actually, I loved that for myself. But I could think of a few things that stood out that I have said before. I would say a couple of things in high school in college. I think in general a lot of things. The level. I went to a very nice high school but it wasn't that hard for me. If I showed up to class I could get by I could remember things. If I took notes, I will remember it. But I was like man, I was in school. I didn't really have anything else that was like absolutely had to do. There was a lot of people and a lot of knowledge and I think I I could have done even better than what I did. Like it was already easy for me. So I wasn't trying as hard. I'm like, but there was opportunity. If I was more disciplined, if I was a little more, I could have taken everything possible and squeezed it out of that. And even like, you know, like a slingshot, I could have pulled back leaned into, it's super hard and flung even further and faster forward. So that's one thing. That's something that it's just like, if there was opportunity, there was more opportunity, I could have squeezed out of that situation. And that's one if I can get to, I also think about it a lot. That even though like I was being a very millennial at that point that I left that job, because of that guy had this amazing experience, life changing, I built great friends in Denver, I would have done a little different, I would have stayed maybe another year, year and a half, I would have jumped that rung, but they were already like, I can't believe you're leaving, like we were just gonna promote you, like I would have got promoted that next level, I would have experienced a few kind of cool things in corporate, that would have been very good for my development. And then I would have probably left a year or two later. And then I would have went out to Colorado because I had such a great experience. I met so many great people. But then I ultimately didn't completely follow through with that I shouldn't say fell through. But like I wanted to do, you know, family businesses are tough. And people have different visions, and they have different things. So I'm like, I really enjoyed my experience out there. But it was never also going to be mine. I thought, Oh, this is gonna be mine. I'm going to take this over. And it's like, no, the entrepreneur who started it really wanted to keep it going that way, didn't want to give me as a millennial as much autonomy. So I'm like, Man, I love the experience. But it didn't go as I thought, and I came back to Wisconsin, anyway, why did I ever leave, but I was like, I can't trade that because I have, I have lifelong friendships from that. I have totally different experiences, I loved being out there. So I had to do it, I just want to change the time. And again, that would have been just a little better for everything in my belief, but who knows, maybe that would have ruined everything. It's like the butterfly effect. I don't know, maybe it would have destroyed everything, and everything happened the way it was supposed to. I hope that that's true.

 

Leighann Lovely  57:04

I truly do believe that everything happens the way that it's supposed to. And, again, I would love to be able to go back and whisper in my own ear about like, hey, it's gonna be all right, you're gonna get through this. But I'm one of those people that all of the the pains and all of the tribal triumphs that I went through have built me up to be who I am today. And I yeah, I don't know that I would change anything. And I've, I've had a rocky, I've had a rocky road. You know, most roads that are worth listening to have a lot of twists, and turns and some tears and some, you know, scream out loud, jump up down triumphs. So yeah, but thank you,

 

Randy Wilinski  58:00

I'm 100% with you on that. I love that you look at it that way. That really is how I look at it. And what I tell people all the time, it's like you need those bad things to give you perspective. And to appreciate the really good, you needed those hard times that fire to forge your character. Those are so important that you think you can take those out and maybe even as a parenting thing, just to wrap up the conversation we had from before. I'm going to remove all the obstacles for my kids. You create weak kids because they didn't have any adversity, because they didn't have those struggles because they didn't have those tough times because you wanted to make everything perfect. Well, how can you not create a less resilient population a less resilient group of kids, if you give them no hardships to struggle against struggle, hardships, pain, those are usually good for you. And I would say that the easy thing is if it doesn't break you and completely destroy you, but it's right up to that edge. You're gonna be really strong and be capable of doing so much more in the future. So don't shy away from those. Those dark parts of your past don't shy away from those hard times. Right because those forge character.

 

Leighann Lovely  59:09

You want to know how I learned that I could not fly.

 

Randy Wilinski  59:12

Jumping off your roof of your house with a cape. Yeah,

 

Leighann Lovely  59:15

Well, something similar to that. You remember the what is that rocket right? You sit on somebody's feet and they shoot you into the air?

 

Randy Wilinski  59:23

Rocket, ride? Yeah, okay, okay. Oh, you like you're laying and they like shoot you up and something like that

 

Leighann Lovely  59:28

tell you they're laying down. You sit on your feet and then they shoot you up. Okay, all right. A rocket ride. I learned that I could not fly I broke my arm. Let me tell you, I never tried to fly again. Those are the moments you know when you it hurt like hell. Yeah, but you know what, I'll never try to fly again.

 

Randy Wilinski  59:52

You'll never do something foolish like that. Because you have wisdom more experience. You know the threshold of your body? No A little bit more.

 

Leighann Lovely  1:00:01

If you if you wrap your kids in bubble wrap and send them out to the world, eventually they're going to grow up and they're going to be out in the world on their own, no longer wrapped in bubble wrap, it is going to be a hell of a lot harder for them to figure things out.

 

Randy Wilinski  1:00:18

Exactly. I tell him this, you can either be tough on your kids, or you can let the world be tough on right, you can let them struggle and Flounder and hit their head against and get discouraged. Or you can provide opportunities for them to grow. You can't do both. You can't be super nice, wrap them in bubble wrap. And pretend like that's what the world is like, because all that bubble wrap is gonna get popped,

 

Leighann Lovely  1:00:39

right? And think, think about their mental health. Yes, when they are out in the world on their own it I mean, they're going to be beat to shit in that first couple of years. And they're probably going to come running home to mommy and daddy going. I'm really depressed. I'm really sad.

 

Randy Wilinski  1:01:00

That's Yes, yeah. Geez, we could have we could have, we should have a whole other conversation to about just even the mental health crisis. Because when I do, yes, we have three programs on this. And one of this is a generation when we were talking a little bit about, I have that millennial one and then we have one of millennials and Gen z's. And there's a lot of things in there that statistically are going on right now. Like there should be every opportunity in the world. But But depression and and people medicating and things like that and feeling unfulfilled, like that's at an all time high. Even other countries in poor countries, people in younger generations aren't aren't experiencing this, what we're experienced from this, like access and from opportunity, but also what we've been told. And I think a lot of times younger generations have been told a lie, which is you can be do or have whatever you want for existence. And you you cannot, you can work really hard at something, you can have natural abilities that lend to that you can have experiences that make you perfect, and you can go out you can be happy, but it's not going to come chase you down really is not going to make it happen without you making it happen.

 

Leighann Lovely  1:02:09

You are not entitled to anything. reach it. It's in that the it's the entitlement generation. It's the well I exist on this planet for the world to give me something. No you don't. You are not entitled to anything. You need to get off your ass and make it happen yourself. And I am. I am so sick and tired of people like well, I mean, I went to college. Okay, did you have a job? Well, no, I'm trying to get my first job. Yeah, you're how old? You're 20 you're 24 I'm sorry. You've never had a job. I started my first job when I was like 11 or 12. No, exactly. Exactly. So okay, we could go on for another

 

Randy Wilinski  1:02:54

week. You will our right.

 

Leighann Lovely  1:02:58

But since we are a time if somebody wanted to reach out, contact you, how would they go about doing that? Randy?

 

Randy Wilinski  1:03:05

I think one of the best ways unless you always get to see a content you get to know me a little bit more. I love Instagram is one of my favorite LinkedIn as my other favorite, both of those at Randy wilensky, you can find me there aren't that many of us out here, easy to find, would love to connect with you. I do have a website, Randy belinsky.com. But I always love if we can get an interaction where you get to see a little bit of what I'm up to what I believe in Instagram or, again, LinkedIn, great ways to connect with love to have a conversation, love meeting new people figuring out what they've got going on. So hit me up on that.

 

Leighann Lovely  1:03:39

Awesome. Hey, this has been such an amazing conversation. I love just to have an awesome, great conversations with brilliant, intelligent people. So, Randy, it's been awesome. Thank you so much for joining me.

 

Randy Wilinski  1:03:55

I appreciate this opportunity. I appreciate you. I can't wait to have another conversation with you. I look forward to the future.

 

Leighann Lovely  1:04:03

Thank you again for listening to Let's Talk HR. I appreciate your time and support without you the audience this would not be possible. So don't forget that if you enjoyed this episode to follow us like us or share us. Have a wonderful day.

 

Linkedin – linkedin.com/in/randywilinski

 

Instagram – https://instagram.com/randywilinski?igshid=YmMyMTA2M2Y=  

E-mail - rwilinski@fourevamedia.com

 

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SUMMARY KEYWORDS

people, work, conversation, millennials, parents, kids, problem, employees, talking, randy, younger, cussed, phone, generation, opportunity, person, struggle, hard, world, understand