Design 101: Discover

In this episode of Design 101, join host Sydney Johnson and guest Rhea Kachroo, a seasoned Service Designer from J5 Design, as they delve into the essential "Discover" phase in the design process. Rhea shares her journey as a designer, highlighting how she found her niche in service design. She shares key lessons from her career that have shaped her approach to design and the evolving role of service design in today's dynamic landscape. Discover why empathy is crucial in design and how Rhea selects the most appropriate research methods during the discovery phase. She also shares strategies to ensure diverse perspectives are represented in insights gathered and how to navigate challenges when initial assumptions about user needs are challenged. Join us for an overview of the entire design process and uncover why the Discover phase is pivotal in creating impactful designs.

 

Topics discussed in this episode: 

• The Double Diamond

 

In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.