Enhancing the payment experience for customers: Insights from YouTrip

The pandemic has accelerated the shift to online shopping, increased the use of digital payments, and forced institutions and consumers around the world to re-think the use of cash.

As corporations take their businesses online and expand into new and emerging markets, they are confronted with an ever-growing list of payment options and service providers.

In this podcast, you’ll hear from Lim Weijern, the Head of Finance and Corporate Development at YouTrip, the Singapore-based mobile payments start-up and Mahesh Narayan, Global Product Lead for Mobile Money and eCommerce at Standard Chartered, about how these customer expectations varies across countries and regions, the challenges they pose to multinationals operating across the globe, and ideas on how these challenges can be effectively managed.