Get ready to dive into the world of Continuous Improvement Culture, where Senior Level commitment is key! In this episode, we have two experts in the field, Richard Whitehouse, former Director of Operations, and Emily Viarnaud, Head of Sales, Membership & Marketing at the British Quality Foundation (BQF). They share their insights on why Senior Level commitment is crucial for developing a sustainable culture of improvement within an organization. We'll learn how overlooking or misunderstanding this important...
Get ready to dive into the world of Continuous Improvement Culture, where Senior Level commitment is key! In this episode, we have two experts in the field, Richard Whitehouse, former Director of Operations, and Emily Viarnaud, Head of Sales, Membership & Marketing at the British Quality Foundation (BQF). They share their insights on why Senior Level commitment is crucial for developing a sustainable culture of improvement within an organization. We'll learn how overlooking or misunderstanding this important factor can lead to hesitance, resistance, and unrealistic objectives. But fear not! Richard and Emily offer valuable advice on how to earn trust and win support to create a Continuous Improvement culture that measures against real business metrics. And that's not all! Emily also gives us an inside look into the BQF and the fantastic work they do, including how to enter this years Excellence Awards. So sit back, relax, and get ready for an engaging discussion with our experts. Plus, stick around for a fun game of Yes/No with Richard and Emily!
Key Takeaways:
- Senior stakeholder engagement is so important to a continuous improvement culture. If you can get it, it really helps, but it might take time.
- Target quick wins, that low hanging fruit, those really quick wins that will earn trust with senior leaders. If you can earn their trust and get their belief in what you’re trying to create, that belief in a continuous improvement culture, you are 99% of the way there because from small acorns mighty oaks grow.
- Don’t be tempted to expand to fast. It’s really tempting to run 1,000 miles an hour, but sometimes it’s better to go a little bit slower and really get those foundations and mechanisms right.
- Focus on the culture, not the program. A really good way of doing that is to build your reporting around business KPIs. This then breeds the culture and people are not focusing on special Lean KPIs or continuous improvement, they are focusing on business KPIs. Use continuous improvement to drive those metrics, that way it becomes part of the culture.
- Make CI part of the normal work (the way we do things). Every single process will have opportunities for continuous improvement, look for those quick wins and you’re well on your way to get in your senior stakeholders engaged in what you’re trying to do.
Find out more about the British Quality Foundation at www.bqf.org.uk
To find out more about the certifications available with Catalyst Consulting Ltd, visit www.catalystconsulting.co.uk
Enrol in the Online Improvement Kata & Coaching Kata Basics Course. The only Kata training created by Jeffrey K. Liker and Mike Rother!
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