Are You Actually Training Your Team? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Have you ever really thought you trained somebody and then only discovered that they really didn't listen or they weren't doing well? That's probably because what you did was confused. Exposure to training exposure would be like, “I'm going to show you a D major scale on the piano,” and then you would expect the person to be able to play Billy Joel's Piano Man. That was just exposure. They just had a chance to see how it looked. They didn't have a chance to practice or roleplay. When you're training somebody today, probably something on retail sales training, I hope, make sure that you drill down enough that they role play and get some quick wins. Otherwise you just expose them to training that really you can't hold them accountable for.

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