Newell Brands’ Steve Sigrist and AWS’s Justin Honaman On Data-Driven Customer Service

In this episode of Tech Transformation, we’re getting back to basics (in a way). We’re talking about data-driven customer service with Steve Sigrist of Newell Brands and Justin Honaman of Amazon. We’re digging into some of the biggest consumer behavior changes that are impacting customer service operations today, and we’re talking about some of the technologies that are most important to brands and retailers to meet these new needs. 

Listen to learn: 

•The biggest consumer behavior shifts having an impact on Newell Brands and other consumer goods companies

•How brands and retailer are adapting to meet these new needs

•Some of today’s biggest pain points

•How brands are using 20/20 hindsight to prepare for tomorrow's consumer on behalf of their retail partners